Summary
Overview
Work History
Education
Skills
Timeline
Generic

Javier Tovar

North Las Vegas

Summary

Skilled team player with strong background in computer environments. Works well independently to handle assignments and always ready to go beyond basics assignments. After working 5+ years as an IT, I am always hopeful in learning more about hardware and software based environments. Experienced with system diagnostics, network management, and technical support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of software deployment and system maintenance to ensure optimal performance and reliability.

Overview

9
9
years of professional experience

Work History

Technical Escalation Support

Integrated Practice Solutions
11.2021 - Current
  • 3rd Tier Technical Support for elevated cases in a HIPPA Compliant Environment
  • Remotely assisted multiple Doctors in making sure their Application Software is working properly
  • Troubleshooted various network, software, hardware, and Virtual environments containing terabytes of patient data in a safe and quick manner.
  • Restored, resolved, and replaced multiple SQL Databases containing various patient information such as ledgers, notes, and transactions.
  • Collaborated with support team to assist our larger clients with emergent technical issues and develop effective solutions.
  • Regularly worked with 3rd party vendors, when needed, to resolve connectivity/communication errors with applications/workstations
  • Updated software upon release of vendor patches to mitigate vulnerabilities.
  • Improved and corrected existing software and system applications.
  • Worked/Troubleshooted Applications with Windows Servers ranging from Windows Server 2008 R2 - Windows Server 2022.
  • Assisted in troubleshooting iPads and Mobile phone connectivity for our Software based applications

IT Support Technician

Plus Credit Union
11.2019 - 11.2021
  • Developed hardware installation schedules and test reports
  • Analyzed existing requirements and prepared specifications for hardware acquisitions
  • Installed equipment, connected cables, and built specialized interconnecting cables to establish workstations and systems
  • Configured computers, communications devices, and peripheral equipment to set up for smooth operation and use
  • Managed bills, shop records, and expense reports to track repairs and keep systems current
  • Modified the businesses website using basic HTML editing
  • Managed/Created cases for projects costing over 30,000$
  • Worked with remote support
  • Worked with Windows Servers Operating Systems 7, 8 , and 10
  • Microsoft office installations support.

Foreman

Star Nursey
01.2017 - 11.2019
  • Evaluated incoming materials for quality and amounts ordered
  • Established clear priorities and production quality standards
  • Interacted in positive manner with employees to demonstrate high standards and mitigate issues effectively
  • Conferred with upper management, reporting periodically on daily activity and production status
  • Learned to use other machinery such as forklifts and bobcats.

Education

Associate of Science - Computer Engineering

College of Southern Nevada
Las Vegas, NV

High School Diploma, Advanced Diploma -

Shadow Ridge Highschool
Las Vegas, NV

Skills

  • Accustomed to working long Hours
  • Assisted many customers with a clear and positive attitude
  • Understanding of the material
  • Task prioritization
  • Tracking and Documentation
  • Microsoft Windows and Office
  • Teamwork and Collaboration
  • Friendly and Patient
  • Bilingual (English and Spanish)
  • High Customer Satisfaction and First Call resolution

Timeline

Technical Escalation Support

Integrated Practice Solutions
11.2021 - Current

IT Support Technician

Plus Credit Union
11.2019 - 11.2021

Foreman

Star Nursey
01.2017 - 11.2019

High School Diploma, Advanced Diploma -

Shadow Ridge Highschool

Associate of Science - Computer Engineering

College of Southern Nevada

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