Javier Velazquez
Westwego,LA
Summary
Seasoned Lot Associate with many years of experience performing parking lot and front-of-store maintenance duties. Collected shopping carts, flatbeds and lumber carts to maintain sufficient numbers at store entrance. Removed trash from trash cans, shopping carts, and parking lot area. Greeted and bade farewell to store customers and assisted with loading merchandise into personal vehicles. Service-minded worker dedicated to providing customers smooth, pleasant shopping experience.
Overview
19
19
years of professional experience
1980
1980
years of post-secondary education
Work History
Lot Associate
Home Depot
Gretna, Louisiana
05.2012 - 09.2023
- Supervised daily cleaning operations for high-traffic retail environment.
- Trained and mentored janitorial staff on safe cleaning practices.
- Conducted regular inspections to ensure cleanliness and compliance standards.
- Thanked customers upon departure from store to leave positive impression of customer service.
- Monitored parking lot conditions to ensure a safe environment for customers and vehicles.
- Trained new associates on operational procedures and customer service best practices.
- Resolved customer complaints promptly and professionally.
- Assisted with loading and unloading items from vehicles as requested by customers or other team members.
- Gathered stray carts from parking lot and within store to free aisles and parking lot of obstacles.
- Retrieved flat beds and lumber carts from within store aisles and parking lot cart corrals to make available for customers entering store.
- Monitored activity at store entrance to maintain clean environment and identify suspicious activity.
- Reported any unsafe conditions observed in the store's exterior area such as broken pavement tiles or malfunctioning lights.
- Provided assistance to other departments to guarantee seamless shopping experience for customers during busy or understaffed times.
- Loaded cement bags, mulch, and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Ensured that all safety protocols were followed while directing traffic in the parking lot.
- Provided assistance to customers with locating their vehicle in the parking lot using ticket information or car descriptions.
- Collected trash scattered about parking lot or left in carts to provide customers with clean, comfortable shopping environment.
- Greeted customers entering store and directed towards appropriate departments to aid in prompt location of desired products or service providers.
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
- Provided support to customers with special needs such as wheelchairs or carts when navigating through the store's entrance area.
- Conducted daily inspections of designated areas of the store's exterior including sidewalks, landscaping, lighting fixtures, signage.
- Directed traffic in the parking lot to ensure safe flow of vehicles entering and exiting the premises.
- Communicated regularly with other Lot Associates via radio headsets to coordinate efficient customer service operations.
- Inspected cars for damage upon entry into the parking lot to document any existing issues prior to customer arrival.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Greeted customers and opened car doors to enhance service.
- Helped customers understand and correctly navigate parking structures and payment systems.
- Removed trash bags from front of store and parking lot trash cans to appropriate garbage disposal areas.
- Maintained a neat and orderly parking lot by sweeping, picking up trash, and removing debris.
- Maintained cleanliness, neatness and organization of customer areas.
- Cleaned parking lot regularly by removing trash and cleaning up spills.
- Maintained cleanliness and safety standards in outdoor and indoor areas of the lot.
Janitorial Maintenance Supervisor
Wal-Mart Supercenter
Boutte, Louisiana
02.2005 - 09.2023
- Supervised daily cleaning operations for high-traffic retail environment.
- Trained and mentored janitorial staff on safe cleaning practices.
- Conducted regular inspections to ensure cleanliness and compliance standards.
- Maintained cleanliness and safety standards in outdoor and indoor areas of the lot.
- Assisted customers with inquiries and provided exceptional service throughout their shopping experience.
- Trained new associates on operational procedures and customer service best practices.
- Thanked customers upon departure from store to leave positive impression of customer service.
Education
Javier Velazquez
Tampa, FLSkills
- Facility management
- Safety compliance
- Customer assistance
- Operations supervision
- Merchandise handling
- Punctuality
- Store cleaning
- Lot maintenance
- Cart collection
- Cleanliness maintenance
- Loading and unloading
- Stress tolerance
- Lot management
- Parking lot maintenance
- Hospitality and accommodation
Languages
Spanish
Native/ Bilingual
Timeline
Lot Associate
Home Depot
05.2012 - 09.2023
Janitorial Maintenance Supervisor
Wal-Mart Supercenter
02.2005 - 09.2023
Javier Velazquez