Javier Ziegler
Cleveland,OH
Summary
Versatile professional seeking an Assistant Product Management role, bringing hands-on experience across sales, operations, customer service, and leasing. Proven ability to manage complex situations, streamline processes, and collaborate effectively with cross-functional teams. Skilled in understanding customer needs, driving operational efficiency, and delivering solutions that align with business objectives. Eager to contribute strong organizational and communication skills to support product development and growth.
Overview
4
4
years of professional experience
Work History
Operations Intern
The NRP Group
09.2023 - 06.2024
- Studied with senior staff to develop deep understanding of team processes and operational activities.
- Handled administrative and data entry work for staff, including contracts, waitlist management, and invoices for 128 properties.
- Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
Property Management Intern
The NRP Group
05.2023 - 08.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks. Managed 70 prospective clients weekly.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Key Holder
Play It Again Sports
05.2020 - 06.2023
- Delivered exceptional customer service, addressing customer needs and ensuring a positive shopping experience.
- Supervised the service area, managing the operation and maintenance of equipment with meticulous attention to detail.
- Demonstrated leadership in ensuring store standards were consistently met, contributing to an efficient and organized work environment.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and training staff on daily store operations.
Fleet Sales Intern
Howmet Aerospace
05.2022 - 08.2022
- Managed relations with truck and trailer fleets, ensuring each contact was properly informed about Alcoa Wheels.
- Responsible for updating the trailer Databook to maintain proper organization regarding the specs of our clients.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported client acquisition strategies with pipeline management and lead qualification.
- Acquired in-depth knowledge of company products and services, including the 7 wheelbase models and their 37 specifications, enabling confident and effective communication with prospects and clients.
Education
BBA - Marketing
Cleveland State University
Cleveland, OH05.2024
Skills
- Organization
- Problem Solving
- Workflow Optimization
- Adaptability
- Marketing
- Teamwork
- Customer Relationship Management (CRM)
- Strategic Planning
Additional Information
During my time at Cleveland State I had the opportunity to be President of the Club Golf Team. As President of Cleveland State's Club Golf Team, I successfully managed team operations, including organizing out-of-state tournaments. I coordinated all logistics, handled paperwork, and arranged travel for each player, ensuring smooth participation in events. This role honed my leadership, organization, and problem-solving skills, as I ensured seamless execution of team activities and tournament preparation.
Timeline
Operations Intern
The NRP Group
09.2023 - 06.2024
Property Management Intern
The NRP Group
05.2023 - 08.2023
Fleet Sales Intern
Howmet Aerospace
05.2022 - 08.2022
Key Holder
Play It Again Sports
05.2020 - 06.2023
BBA - Marketing
Cleveland State University
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