JAVIERA ANDREA THAM RODRIGUEZ

• Greet and seat guests, providing top-tier customer service in a fine dining environment
• Explain menu items and daily specials in an engaging and knowledgeable manner
• Take orders and prepare cocktails, wine, and other beverages with precision
• Ensure smooth service flow and oversee customer satisfaction
• Responsible for daily operational duties and generating end-of-shift reports for all servers
• Worked across multiple luxury locations, including The Ritz-Carlton, Acqualina, and other high-end establishments with rigorous customer service standards

• Company Overview: Remote (Spain)
• Assisted customers with electricity service inquiries, billing issues, and account management
• Provided efficient problem-solving solutions while maintaining a customer-first approach
• Processed billing referrals and payment arrangements to ensure service continuity
• Remote (Spain)

Provided tailored life insurance solutions to clients based on their needs and financial goals.

Conducted in-person and phone consultations to explain coverage options, terms, and benefits.

Met and exceeded monthly sales targets through strategic lead generation and follow-ups.

Built long-term relationships with clients to ensure satisfaction and policy renewals.