Javier A Hernández

• Kept bar presentable and well-stocked to meet customer needs.
• Provided guidance to customer service staff in resolving complex customer

service issues.

• Identified opportunities to improve customer service processes

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.

• Enhanced customer satisfaction by providing friendly and efficient service during meal times.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.