Javin Castillo
Bronx,NY
Summary
Versatile professional with a background at YAI - Seeing Beyond Disability, adept in behavior management and effective communication. Excelled in roles requiring meticulous attention to detail and strong time management skills, significantly enhancing customer experiences and operational efficiency. Proven track record in both educational support and customer service environments, demonstrating a unique blend of interpersonal and technical abilities.
Overview
6
6
years of professional experience
Work History
Paraprofessional
YAI - Seeing Beyond Disability, New York, NY
03.2024 - Current
- Support special needs students in a private institution, aiding independence and social development.
- Conduct behavior analysis to tailor strategies with therapists and educators for cognitive growth.
Wallpaper Installer
On the Wall Wallcoverings, Bronx, NY
09.2022 - Current
- Provide precise client quotes and ensure professional installation through meticulous preparation.
- Installed complete systems at new residential and business construction sites.
- Operated tools, equipment, and machinery according to safety standards.
Expeditor and Server
LT Bar & Grill, Hackensack, NJ
09.2022 - 05.2023
- Proactively recommended high-margin menu items to enhance guest dining experience and boost sales.
- Coordinated food delivery, maintained a clean dining area, and processed payments via POS.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Dishwasher/Busser/Server
Chart House, Weehawken, NJ
12.2021 - 08.2022
- Promoted to server for exceptional performance; increased average check size through upselling of wine pairings, appetizers, and desserts.
- Engaged guests with menu knowledge to create memorable dining experiences.
Server
Olive Garden, Secaucus, NJ
01.2019 - 12.2019
- Consistently increased sales by upselling appetizers, specialty drinks, and desserts; guided guests on menu options to suit dietary needs.
- Collaborated with team members to deliver prompt and attentive service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Intergrated Marketing & Communications
National University
La Jolla, CA08-2026
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Upselling & Customer Service
- POS & Cash Handling
- Microsoft Office Suite
- Time Management
- Social Media Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Paraprofessional
YAI - Seeing Beyond Disability, New York, NY
03.2024 - Current
Wallpaper Installer
On the Wall Wallcoverings, Bronx, NY
09.2022 - Current
Expeditor and Server
LT Bar & Grill, Hackensack, NJ
09.2022 - 05.2023
Dishwasher/Busser/Server
Chart House, Weehawken, NJ
12.2021 - 08.2022
Server
Olive Garden, Secaucus, NJ
01.2019 - 12.2019
Bachelor of Arts - Intergrated Marketing & Communications
National University
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