JAVIN Castro-Rivera
HONOLULU, HI
Summary
Dynamic professional with extensive experience in restaurant operations at The Republik, excelling in guest experience enhancement and safety compliance. Proven track record of maintaining cleanliness and efficiency, achieving 100% customer satisfaction as a Pest Control Technician. Strong organizational skills and adept at problem-solving to ensure smooth service delivery.
Overview
10
10
years of professional experience
Work History
Head Barback
The Republik'
10.2022 - Current
- Always worked sold out shows with over 1,200 people in attendance
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Delivered food to customers at bar and tables.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Restaurant Busser
Cheesecake Factory Inc
06.2022 - Current
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Restocked ice, wash bar glass, helped restocked alcohol for bartenders
- Worked well in diverse team settings by partnering with others to complete tasks.
- Provided attentive service and proactively assessed guest needs.
Busser
The Cheesecake Factory Waikiki
01.2015 - Current
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Restocked ice wells in bar
- Helped restock bars alcohol as needed
Pest Control Technician
Absolute Termite And Pest Control
04.2020 - 09.2021
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied chemical solutions on building surfaces to eliminate pests.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Achieved consistent 100% customer satisfaction rate.
Pest Control Technician
Navfac Hawaii
08.2018 - 01.2020
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied chemical solutions on building surfaces to eliminate pests.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
Education
High School Diploma -
Waipahu High School
Waipahu, HI05.2014
Skills
- Process monitoring and restaurant operation
- Menu management
- Surface transportation
- Guest experience enhancement
- Safety and sanitation compliance
- Work area cleanliness
- Ice replenishment strategies
- Problem detection and resolution
- Health and safety compliance
- Pest control techniques
- Organizational skills
- Problem-solving aptitude
Timeline
Head Barback
The Republik'
10.2022 - Current
Restaurant Busser
Cheesecake Factory Inc
06.2022 - Current
Pest Control Technician
Absolute Termite And Pest Control
04.2020 - 09.2021
Pest Control Technician
Navfac Hawaii
08.2018 - 01.2020
Busser
The Cheesecake Factory Waikiki
01.2015 - Current
High School Diploma -
Waipahu High School