Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Scott Brouillette

Austin,TX

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Experienced Barback known for working tirelessly to keep bar areas organized, stocked and clean. Operates well on teams in high-pressure environments.

Overview

12
12
years of professional experience

Work History

Head Barback

Indian Roller
Austin, TX
02.2017 - 04.2022
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Replaced empty kegs and soda syrups.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Learned how to make wide variety of mixed drinks.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked ID cards and verified bar guests were of legal age.

Booking Agent

Indian Roller
Austin, TX
02.2021 - 01.2022
  • Collaborated with staff members to make accurate reservations.
  • Managed book of 100's of clients, resulting in $90 commission per showcase.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

Head Barback

Haymaker
Austin, TX
02.2015 - 01.2018
  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Replaced empty kegs and soda syrups.
  • Restocked ice, condiments and snacks.

Barback

Black Sheep Lodge
Austin, TX
09.2015 - 12.2017
  • Restocked ice, condiments and snacks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Replaced empty kegs and soda syrups.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Bartender

Wood's Bar & Grill
Bee Cave, TX
05.2014 - 01.2015
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Education

High School Diploma -

Leander High School
Leander, TX
05.2006

Skills

  • Supply Replenishment
  • Glass Collection
  • Customer Needs Assessments
  • Process Monitoring
  • Business Operations
  • Beverage Making \ Delivery
  • Problem Detection \ Resolution
  • Suggestive Selling
  • High-Volume Environments
  • Maintaining a Clean Bar

Timeline

Booking Agent

Indian Roller
02.2021 - 01.2022

Head Barback

Indian Roller
02.2017 - 04.2022

Barback

Black Sheep Lodge
09.2015 - 12.2017

Head Barback

Haymaker
02.2015 - 01.2018

Bartender

Wood's Bar & Grill
05.2014 - 01.2015

High School Diploma -

Leander High School

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Scott Brouillette