Ja'Vion Avery
North Little Rock,AR
Summary
Great young man focused on working hard and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Head Waiter
The Forest at Duke Retirement Community
Durham, NC
10.2023 - 12.2023
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Enforced health and safety regulations in the restaurant dining area.
- Informed customers of daily specials and signature menu items.
- Inspected dishes before they were served for presentation and temperature accuracy.
- Provided exceptional service to high volume of daily customers.
- Prepared checks, itemizing total meal costs and taxes.
- Maintained an accurate record of all orders taken by waitstaff.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
Manager
Starbucks
Durham, NC
06.2022 - 09.2023
- Delegated work to staff, setting priorities and goals.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Trained employees on additional job positions to maintain coverage of roles.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coached, mentored and trained team members in order to improve their job performance.
Front of House Employee
Chick-fil-A
Durham, NC
12.2021 - 06.2022
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Maintained safe food handling practices to prevent germ spread.
- Scrubbed and polished counters to remove debris and food.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
Junior Graphic Designer
Tenor Dope Graphics & Design
Durham, NC
09.2020 - 12.2021
- Ensured that all designs adhered to brand guidelines established by the company's marketing department.
- Collaborated with colleagues to ensure that all projects met deadlines and client expectations.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Consulted with clients to define design requirements and manage product development projects.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Christian Cornerstone Correspondence
Townsend, GA05-2023
Skills
- Conflict Management
- Service Prioritization
- Menu Presentation
- Team Supervision
- Compliance Standards
- Guest Service
Timeline
Head Waiter
The Forest at Duke Retirement Community
10.2023 - 12.2023
Manager
Starbucks
06.2022 - 09.2023
Front of House Employee
Chick-fil-A
12.2021 - 06.2022
Junior Graphic Designer
Tenor Dope Graphics & Design
09.2020 - 12.2021
High School Diploma -
Christian Cornerstone Correspondence
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