Javion Merritt
Arlington ,TX
Summary
Results-driven Technical Support Engineer with over 3 years at Google, adept at resolving complex software and network issues. Recognized for exceptional problem-solving abilities and delivering outstanding customer service under pressure. Proven expertise in technical troubleshooting and application support, ensuring seamless user experiences and enhancing operational efficiency.
Overview
26
26
years of professional experience
Work History
Technical Support Engineer
Google
03.1998 - 05.2024
Dedicated and detail-oriented Technical Support Specialist with 3+ years of experience resolving complex software, hardware, and network issues. Able to deliver top-tier customer service and technical troubleshooting in high pressure environments.
Education
Associate In Engineering Technology - Information Technology
Northern Virginia Community College
Annandale, VA05.2027
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
Accomplishments
- Resolved 95% of support tickets within the first 24 hours, exceeding team SLA targets.
- Reduced average ticket resolution time by 30% by streamlining troubleshooting workflows.
Timeline
Technical Support Engineer
Google
03.1998 - 05.2024
Associate In Engineering Technology - Information Technology
Northern Virginia Community College
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