Javion Wade
Conroe
Summary
Detail-oriented individual with exceptional communication and problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, also possesses strong commitment to quality and success.
Overview
6
6
years of professional experience
Work History
CCR
Fidium
04.2025 - Current
- Provide assistance to customers for all inquiries such as installs, disconnects, repairs, moves and billing concerns. Process adjustments, disputes and monitor monthly recurring charges for customers. Inform customers of the latest offers based on their area and speed eligibility.
CCR
Maxiumus
12.2023 - 04.2025
- Assist clients with eligibility support, applying and renewing Texas state benefits. Using listening and communication skills while practicing good habits to complete tasks. Utilizing computer skills to effectively and efficiently complete research. Use of multiline VOIP phone systems, while managing client cases.
Pre-Collections Agent
Eastern Account Systems
05.2023 - 10.2023
- Contact customers to resolve past due balances as well as current balances. Use negotiation tactics to process payments, and maintain active accounts for the company.
Contact Specialist
University of Texas at Tyler
10.2019 - 08.2021
- Assist students with admission, registration, enrollment, and financial aid. Keep track of and maintain confidential student records. Simultaneously operating email, live chat, and phone preventing long wait times during peak hours.
Education
Bachelor of Science - Psychology
University of Texas At Tyler
Tyler, Tx04-2022
Associate of Science - Kinesiology
Tyler Junior College
Tyler, Tx05-2019
Skills
- Critical Thinking
- Communication
- Problem-solving
- Multi-tasking
- De Escalation
- Presentation
- Auditing
- Bookkeeping
- Organization
- Time Management
- Collaboration
Timeline
CCR
Fidium
04.2025 - Current
CCR
Maxiumus
12.2023 - 04.2025
Pre-Collections Agent
Eastern Account Systems
05.2023 - 10.2023
Contact Specialist
University of Texas at Tyler
10.2019 - 08.2021
Associate of Science - Kinesiology
Tyler Junior College
Bachelor of Science - Psychology
University of Texas At Tyler
LEADERSHIP
Utilize communication and computer skills to help develop training material, as well as help develop and guide peers with one-on-one coaching sessions.