Javionne Mathis
Harker Heights
Summary
Dynamic with expertise in customer service and a strong work ethic. Proven track record of leading teams to enhance service quality. Skilled in driving productivity and boosting employee morale. Accomplished with a focus on leadership and operational excellence. Skilled in mentoring team members and enforcing high customer service standards, leading to improved service delivery and performance.
Overview
3
3
years of professional experience
6
6
Certifications
Work History
Manager
Chick-fil-A
Harker Heights
01.2022 - 11.2024
- Led a team of employees, ensuring productivity and exceptional customer service.
- Supervised daily operations, enhancing service quality and efficiency.
- Trained and mentored team members, improving customer service delivery.
- Monitored staff performance, promptly resolving issues to uphold service standards.
- Enforced customer service standards, resolving problems to maintain quality service.
- Provided leadership during organizational changes and crisis situations.
- Assigned tasks based on skill levels to maximize team performance.
- Fostered positive team environment to enhance collaboration and morale.
Education
Associate of Applied Science - Craftsman Trades
Central Texas College
Killeen, TX12-2026
Skills
Carpentry fundamentals
Floor, wall, and roof systems
Cabinet making
Masonry techniques
Residential wiring
Plumbing fundamentals
Tool knowledge and safety
Leadership skills
Strong work ethic
Attention to detail
Quality workmanship
Customer service expertise
Certification
Construction Site Safety Orientation- NCCER 2023
Timeline
Manager
Chick-fil-A
01.2022 - 11.2024
Associate of Applied Science - Craftsman Trades
Central Texas College