Javita Shrader
Omak,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Quality Assurance Technician
Sunopta Foods And Grains
04.2007 - Current
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected finished products for overall quality and adherence to Type specifications.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Generated detailed reports outlining results and recommendations.
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Documented findings and entered into Program for tracking.
- Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
- Analyzed test data to determine performance and reliability
- Maintained and improved product quality by completing internal, SQF and customer audits.
- Partner on development of comprehensive quality assurance programs and local systems of care.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
- Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards.
- Kept inspection journals and daily summary logs as required.
- Halted production line in case of major non-compliance of specifications, standards or quality discovered during inspection process.
- Monitored product standards and quality-control programs.
- Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
- Created and collaborated in implementation and maintenance of customer complaint log, control plans, work and inspection instructions, local procedures and visual aids and samples.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Client Service Representative
H&r Block
01.2007 - 02.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Managed master calendar by scheduling and confirming appointments.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided ongoing guest service.
Receiving Clerk
Trout Blue Chelan Fruit Inc
09.2006 - 11.2006
- Double-checked cargo inventories and documentation for accuracy.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Processed required paperwork to expedite handling of shipped and received goods.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
Associates Of Technical Sciences, Business Information - Accounting , Legal Support, Word Processing
Wenatchee Valley College
Omak Wa 06.2005
Skills
- Vendor Relations
- Technical Troubleshooting
- Samples Comparison
- Microbial Testing
- Corrective Actions
- Project Management
- Quality Assurance and Control
- Quality Assurance
- Monitoring Visits
- Problem-Solving Skills
- System Corrections
- Data Analysis
- Trend Tracking
- Quality Assurance Requirements
- Customer Service
- Testing Protocols
- Sound Quality Management Techniques
- Compliance Assurance
- Conduct Monitoring
- Sound Decision-Making Abilities
- Correction Action Planning
- Testing Procedures
- Calibration Standards
- Maintaining Clean Work Areas
- Inspection Reports
- Line Checking
- Quality System Implementation
- Environmental Sampling
- Electronic Measurement Devices
- Policy Development
- Process Quality Review
- Test Case
- Shipment Inspection
- Lab Equipment Maintenance
- Test Result Analysis
- Team Leadership
- Information Assurance
- Establishing and Enforcing Policy
- Communication Proficiency
- Safety Protocols
- File Management
- Safety Procedures
- Root Cause Analysis
- Current Good Manufacturing Practices (CGMP)
- Microbiologic Testing
- Verbal and Written Communication
- Production Line Observation
- Technical Documentation
- Adept at Performing Analysis
- Quality Improvement
- Documentation Skills
- Equipment Inspection
- System Inspections
- Performance Testing
- Analytical Thinking
- Material Assessment
- Random Sampling
- Raw Material Testing
- Specification Understanding
- Standards Interpretation
- Internal Audits
- Personnel Management
- Technical Reporting
- Active Learning
- Database Maintenance
- Laboratory Computer Systems
- Monitor Quality Control
- Auditing
- Sampling
- Discretion
Certification
SQF
HACCP
PCQI
Lean Manufacturing
Recall
Timeline
Quality Assurance Technician
Sunopta Foods And Grains
04.2007 - Current
Client Service Representative
H&r Block
01.2007 - 02.2007
Receiving Clerk
Trout Blue Chelan Fruit Inc
09.2006 - 11.2006
Associates Of Technical Sciences, Business Information - Accounting , Legal Support, Word Processing
Wenatchee Valley College
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