Javlin D. Finnell
Punta Gorda,FL
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to master new skills quickly and work effectively without supervision. Committed to enhancing customer satisfaction and driving positive outcomes through exceptional service and effective communication. Eager to contribute to team success and support organizational objectives.
Overview
14
14
years of professional experience
Work History
Remote Customer Credit Analyst
Covetrus North America
02.2022 - Current
- Acted as cross-functional liaison among credit, sales, and accounting departments.
- Managed portfolio of high-volume customer accounts, ensuring accurate accounts receivable integrity.
- Educated customers within designated book of business to resolve past due balances and analyze trade references.
- Documented all credit evaluations and maintained accurate records in databases.
Customer Service Sales Associate
Kohl's
Fort Myers, FL
11.2023 - 02.2025
- Developed consistent in-store experience by engaging with customers and offering tailored solutions.
- Supported merchandising, providing first-hand feedback and recommendations on our marketing efforts based on direct experience with customers.
- Up sold our top products and services and current promotions to drive sales and brand loyalty.
- Served as a key member of the team while embodying hospitality and company culture.
Remote Spec I, Central Property Claims Adjuster
Nationwide Insurance
12.2016 - 02.2022
- Coordinated contracts with contractors while documenting activities on customer accounts.
- Audited estimates and managed repair timelines for seamless claimant experiences.
- Processed and reconciled invoices to maintain accurate financial records.
- Collaborated with contractors to enhance efficiency in repairs and restoration assessments.
Personal Lines Associate Underwriter
Nationwide Insurance
02.2016 - 12.2016
- Conducted thorough reviews of home and auto policy data to identify risks and trends.
- Ensured compliance with state underwriting guidelines and regulatory standards.
- Monitored adherence to regulations, enhancing risk management practices.
- Verified accuracy of policy documentation in alignment with compliance requirements.
Material Damage Adjuster
Nationwide Insurance
10.2013 - 02.2016
- Successfully led negotiations for total loss settlements, working closely with fraud teams.
- Managed billing and rental agreements to address complex claims efficiently.
- Collaborated with clients to secure essential documentation for claims processing.
- Conducted thorough incident investigations, collecting evidence from diverse sources.
Member Care Representative III
Nationwide Insurance
03.2012 - 10.2013
- Educated customers on coverage options while managing high-volume inbound calls.
- Delivered policy support to maintain long-term member trust.
- Provided expert guidance on insurance products and coverage options.
- Resolved customer complaints and issues with efficiency.
Education
Bachelor of Arts - Media Communications
Otterbein University
Skills
- Outcome Focused
- Data-driven decision making
- Credit risk evaluation
- Partnership development
- Adept at using [software]
- Objective-driven approach
- Interpersonal relationship development
- Concise messaging abilities
- Strategic issue resolution
- Proficient in handling multiple priorities
- Trustworthy execution
- Analytical reasoning
- Concise messaging
- Skilled in managing collections processes
- Engaged listening
Timeline
Customer Service Sales Associate
Kohl's
11.2023 - 02.2025
Remote Customer Credit Analyst
Covetrus North America
02.2022 - Current
Remote Spec I, Central Property Claims Adjuster
Nationwide Insurance
12.2016 - 02.2022
Personal Lines Associate Underwriter
Nationwide Insurance
02.2016 - 12.2016
Material Damage Adjuster
Nationwide Insurance
10.2013 - 02.2016
Member Care Representative III
Nationwide Insurance
03.2012 - 10.2013
Bachelor of Arts - Media Communications
Otterbein University