Javon Anderson

• Linked computers to network and peripheral equipment.
• Provided technical support through troubleshooting, guiding users in resolving system-related problems effectively.
• Developed and implemented efficient workflows for prioritizing service requests, increasing response time.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Successfully migrated company data during system upgrades without losing any critical information.
• Streamlined mismatched and all outdated technology when stepped into current role.

My duties included but not limited to:

• Maintain, update and manage all computers, software and credit card applications.
• Broke down and evaluated user problems, using personal expertise and probing questions.
• Configured hardware, devices and software to set up work stations for employees.
• Patched software and installed new versions to analyze problems and protect data.
• Followed up with employees to verify satisfaction following support engagement and problem resolution.
• Demonstrated knowledge of various types of electrical components, operations, and specifications for desktop computer hardware on Windows and MacOS
• Knowledge of Microsoft Word, Excel, Adobe Acrobat, MacOS Numbers, MacOS Pages.

• My duties included, but not limited to:
• Supervising and scheduling over 50+ employees
• Making sure all payroll budgets are met while maintaining a staff to complete sales goals
• Overseeing customer relations and handling all customer concerns.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Maintained compliance with company policies, objectives and communication goals.
• Monitored car wash work flow for over 50+ employees.