Junior Menendez
Portsmouth,NV
Summary
A dedicated and efficient IT professional with a strong work ethic and quick learning ability. Proficient in computer maintenance, troubleshooting, and technical support. Experienced in various technical tasks and committed to delivering high-quality results. Knowledgeable in cybersecurity concepts, actively exploring ways to enhance digital safety and protect vital information.
Overview
2
2
years of professional experience
1
1
Certification
Work History
COMPUTER TECHNICIAN I
Virtucom
06.2021 - 10.2023
- Expert in computer/laptop/tablet/smartphone maintenance and repair
- Proficient in laser engraving etching, system reimaging, and board repair
- Skilled in troubleshooting and managing support tickets
- Effective team player in a collaborative environment
- Managed inventory and provided technical support to users
- Manage and maintain network communication and having system admin rights to perform multiple tasks
- Troubleshooting equipment malfunctions and software errors
- Collect information using AWS ticketing system and escalating issues to higher tiers
- Enable Users accounts with Active Directory
- Repairing software like Onedrive, Outlook, and Adobe and more
- Fixing users VPN gateways so the user can connect to it while working remotely
- Using my Admin rights to allow certain permission to on user machines.
Skills
- Computer repair and maintenance
- Stable Diffusion Prompting: SDXL, ControlNet, Custom Models
- Programming Languages: JavaScript, HTML, Python, SQL
- Operating Systems: Chrome OS, Linux, Windows
- Technical Skills: PowerShell, BASH, Linux commands, hardware repair
- Cybersecurity: NIST, CSF, CIAA frameworks
- SIEM Tools: Google Chronicle, Splunk, Wazuh, Wireshark, TCPdump
- System Imaging: Windows Enterprise
- Documentation: Technical writing for troubleshooting and solutions
- Virtualization: VMware, Hyper-V
- Cloud Services: AWS, Azure, Google Cloud
- ITIL Framework: IT service management best practices
- Experienced in ticketing systems (Autotask, Datto, Virtucom internal, Zendesk)
- IT Security Management
- Technical Writing
- Help desk assistance
- Network security measures
References
Deion Burns (757-715-5445) , Information Technology System Administrator, Synergy
Certification
- CompTIA Security+ - [ Nov 2024 · Expires Nov 2027 ]
- Google Cyber Security Certication - [Aug 2023]
Languages
Spanish
Native or Bilingual
Timeline
COMPUTER TECHNICIAN I
Virtucom
06.2021 - 10.2023
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