Javon Baker

• Stocked shelves efficiently to maintain inventory levels and enhance product visibility.
• Organized stockroom to ensure optimal space utilization and accessibility for team members.
• Assisted in unloading shipments, verifying accuracy of received products against packing lists.
• Collaborated with team members to prioritize stocking tasks during peak operational hours.

• Assisted customers with inquiries regarding shipping services and package tracking.
• Resolved customer complaints efficiently, ensuring satisfaction and retention.
• Processed incoming and outgoing shipments using UPS software systems accurately.
• Maintained knowledge of UPS products and services to provide informed recommendations.

Assisted customers by providing prompt and friendly service for routine inquiries and service issues. Supported customer service objectives through positive and knowledgeable communication. Addressed customer inquiries, resolved issues, and managed service-related tasks. Followed established policies and procedures to achieve performance standards.