Javon Balderas
Carrizo Springs,TX
Summary
Dedicated professional with proven expertise in customer service and cash handling, honed at Valero and other notable establishments. Excelled in conflict management and multitasking, significantly enhancing customer satisfaction and operational efficiency. Adept at maintaining professionalism and adaptability in high-pressure environments, contributing to a positive and productive workplace.
Highly motivated employee eager to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Valero
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Representative
AutoZone
01.2024 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Restaurant Waiter
Rositasrestaurant
04.2018 - 05.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
Certificate - PCT Program
Southwest Texas Junior College
Uvalde, TXDiploma - Health Sciences
Carrizo Springs Highschool
Carrizo Springs, TX05.2023
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Guest inquiries
- Hospitality and accommodation
- Professionalism
- Multitasking
- Partially bilingual
- Conflict management
- Adaptability
- Order of draw
- Blood culture collection
- Specimen labeling
- Capillary puncture
- Anatomy and physiology
- Venipuncture
- Patient confidentiality
- Patient support
- Specimen handling
- HIPAA
- Patient preparation
- Recording data
Certification
- Phlebotomist certification
- Medical assistant certification
Timeline
Cashier
Valero
07.2024 - Current
Customer Service Representative
AutoZone
01.2024 - 06.2024
Restaurant Waiter
Rositasrestaurant
04.2018 - 05.2022
- Phlebotomist certification
- Medical assistant certification
Certificate - PCT Program
Southwest Texas Junior College
Diploma - Health Sciences
Carrizo Springs Highschool
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