JAVON CLARY

· Maintain system performance by performing system monitoring and analysis, performance tuning, troubleshooting system hardware, software, virtual system sessions, security tools, and operating system issues

· Build, update, maintain Blade PC platform.

· Create and maintain procedural documentation and train junior staff as necessary

· Create, change, delete command user accounts as requested by ISAMs.

· Support high-level, (NAOC/ABNCP/Exec Comms) computing requirements.

· Policy Group Management (KIOSK, SDG), Global Security Group and AppStack Group management.

· CDI account and Teridici Administration support.

· Install and troubleshoot printers/print queues, scanners and Multi-Function Devices.

· Provide 24X7, and remote location support as needed

· Work ticket queues and document resolutions completely and accurately

· Adhere to enterprise architecture by following best practices

· Utilize both Active Directory and Active Roles Services to monitor and control, users, devices, permissions.

· Perform Enterprise VDI management, VMWare Horizon View, VMWare vSpherre Web Client.

· Distribute software to PCs utilizing SCCM, virtual sessions connection, or by desktop visit to hand load.

· Analyze alerts from various monitoring tools and take appropriate actions during troubleshooting.

• Ability to work, lead and, interact with others in a fast-paced structured, team environment and handle competing work demands
• Independent problem solving capabilities with troubleshooting, decision making and analytical skills Self-motivated and able to perform work under limited supervision
• Collaborates with vendors on product capabilities and improvements needed to meet DOD requirements
• Perform installations and patching of Linux and Windows Server operating systems
• Monitor systems and preform troubleshooting, tracking, resolution, and routine maintenance and security updates
• Perform system backups and provide data recovery
• Collaborated with Global Strike Command and Boeing Engineers to provide insight and suggestions for future RF systems modification
• Maintained COMSEC assurance by implementing policy developed by the NSA and DOD and Command
• Apply comprehensive technical knowledge to solve complex problems by interpreting manufacturers manuals
• Coordinated and implemented software and hardware upgrades
• Provides recommendations to the client on improvements needed to the systems and devices in use
• Basic physical/virtual machine management
• Regular use of Windows servers OS, Mac OS, Microsoft Office 365, printers, routers, firewalls, switches, VPN, Remote Desktop Services, VoIP and mobile phones, backup solutions and vendor-specific hardware and software according to
• Solution Builders standards
• Maintain current technical expertise and utilize state-of-the-art techniques to implement customer solutions.