Javon Gilbert
Orlando,FL
Summary
Passionate and customer-focused individual with a strong interest in technology, particularly Apple products. Using top-notch skills in oral and written communication, active listening and analytical problem-solving skills, to ensure customer satisfaction by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Seeking a dynamic role involving contributing to creating outstanding customer experiences while demonstrating Apple's core values of inclusion and diversity.
Overview
5
5
years of professional experience
Work History
Athlete
Nike Warehouse
08.2024 - Current
- Consistently lifted materials weighing as much as 100 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Drove pallet jacks and other equipment to move materials.
- Assisted in receiving, stocking and distribution of merchandise.
Delivery Driver
Amazon
05.2023 - 07.2024
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Fostered positive working relationships with regular customers.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Lifted, lowered, and carried packages typically weighing 100 pounds throughout regular course of delivery.
Athlete
Nike Factory Store
08.2021 - 04.2023
- Followed company standards for merchandise presentation of best apparel and equipment brands in sporting goods.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Explained details regarding current store promotions, sales, and special events to customers.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
Online Grocery Associate
Walmart
05.2019 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Managed approximately 100-250 incoming orders, including emails and phone calls per day from customers.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2019
Skills
- Product Knowledge & Learning Agility : Ability to quickly learn new products, services, and features, especially Apple technology
- Customer Service Excellence : Strong track record of delivering exceptional customer experiences across various environments
- Communication : Effective communicator in both one-on-one and group settings, able to explain technical details to customers in a clear and comfortable manner
- Adaptability : Thrive in dynamic work environments, adaptable to changing schedules and business needs
- Passion for Technology : Eager to share knowledge about Apple products, with enthusiasm that inspires customers
- Empathy & Listening Skills : Approachable, attentive, and empathetic in understanding and addressing customer concerns
- Time Management & Flexibility : Ability to manage varied work hours based on business demands and personal availability
- Values-Driven Approach: Demonstrate Apple’s core values of inclusion, diversity, and respect in daily activities
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Athlete
Nike Warehouse
08.2024 - Current
Delivery Driver
Amazon
05.2023 - 07.2024
Athlete
Nike Factory Store
08.2021 - 04.2023
Online Grocery Associate
Walmart
05.2019 - 08.2021
High School Diploma -
Treasure Coast High School
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