Javon Parrish
West Valley City
Summary
Offering solid foundation in technical principles and commitment to learning and growth in field. Conducts work with focus on understanding technical procedures and applying practical skills in diagnostics and maintenance. Ready to use and develop hands-on abilities and technical acumen in a more advanced role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tech Svc Desk (L1)
Unisys
02.2025 - Current
- Highest ticket completion rate
- Familiarity with nuances of AAA account
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Engaged in problem-solving activities with peers to develop critical thinking skills, enhancing team resilience.
- Currently the active team lead
Remote Telephone Interviewer
Quantel Research Corps
07.2024 - 12.2024
- Professional phone calls
- Quickly and accurately coding those calls
- High production rate
- High quality score
Computer Technology Internship
Clearfield Job Corps
01.2024 - 04.2024
- 6 weeks of on-site work based learning with the IT department
- 2 months of working as an IT specialist in the training center
Computer Technology Trainee
Clearfield Job Corps
06.2023 - 06.2023
- Earned CompTIA ITF+, A+, and Security+ certifications
- Installed, maintained, and repaired computer operating systems
- Performed maintenance on computer hardware and other associated systems
- Integrated and operated equipment such as printers and scanners
- Reassembled machines after making repairs or replacing parts
- Identified software impacts to computer networks
- Worked on mobile devices, GPS, VPN and more
- Encountered opportunities with server management and application development
Education
Computer Technology -
Clearfield Job Corps
Clearfield, Utah06.2024
High School Diploma - undefined
Cyprus High School
Magna, Utah06.2022
Associate Science - Computer Science
Salt Lake Community College
12-2026
Skills
- General knowledge of computer hardware and software
- Analyzing security systems and strengthening weak points
- Customer service
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Installation and repair
Certification
- ITF+
- A+
- Security+
Timeline
Tech Svc Desk (L1)
Unisys
02.2025 - Current
Remote Telephone Interviewer
Quantel Research Corps
07.2024 - 12.2024
Computer Technology Internship
Clearfield Job Corps
01.2024 - 04.2024
Computer Technology Trainee
Clearfield Job Corps
06.2023 - 06.2023
High School Diploma - undefined
Cyprus High School
Computer Technology -
Clearfield Job Corps
Associate Science - Computer Science
Salt Lake Community College