Javon Williams
Abbeville,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sleep Coach
VieMed
09.2025 - Current
- Coached patients through personalized care plans and reinforced treatment adherence across chronic condition management.
- Educated members on medication routines, symptom monitoring, and self-management strategies using motivational interviewing techniques.
- Coordinated telephonic outreach to support patient engagement, appointment follow-up, and care continuity.
- Documented coaching interactions accurately in EMR systems and maintained compliant case notes.
- Monitored patient progress, identified barriers to adherence, and adjusted support approaches accordingly.
Medical Office Assistant
Lafayette General Health
04.2015 - 07.2020
- Scheduled, rescheduled and handled canceled appointments for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms, copied insurance cards and collected patient information for billing and insurance filing.
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
- Answered average of 200-300 calls per day and directed to appropriate departments and personnel.
Endoscopy Technician
Ochsner Medical Center
08.2019 - 02.2020
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Ambulated and assisted patients before and after procedures.
- Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration.
EKG Technician
Lafayette General Medical Center
07.2014 - 04.2015
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Communicated with healthcare workers and physicians concerning test results.
Medical Records Clerk
Lafayette General Medical Center
08.2013 - 06.2014
- Reviewed charts and flagged incomplete or inaccurate information.
- Created new physical and computer-based files.
- Received and processed medical records requests.
- Obtained patient releases for dissemination of information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed medical records requests from outside providers according to facility, state and federal law.
Education
High School Diploma -
St. Martinville Senior High School
Saint Martinville, LA05-2011
Skills
- Electronic Charting
- Patient confidentiality
- Organization and Time management
- Flexible & Adaptable
- Scheduling
- Health insurance
- Insurance verification
- Call Volume Analysis
- Insurance Knowledge
Certification
BLS American Heart Association
Timeline
Sleep Coach
VieMed
09.2025 - Current
Endoscopy Technician
Ochsner Medical Center
08.2019 - 02.2020
Medical Office Assistant
Lafayette General Health
04.2015 - 07.2020
EKG Technician
Lafayette General Medical Center
07.2014 - 04.2015
Medical Records Clerk
Lafayette General Medical Center
08.2013 - 06.2014
High School Diploma -
St. Martinville Senior High School