Javonda Gregory
Belleville,IL
Summary
Responsible professional skilled in accounting procedures, reconciliations and issue resolution. Well-organized and analytical in approaching problems and resolving variances. Brings several years of related experience and superior work ethic focused on maximizing productivity and maintaining financial compliance.
Overview
9
9
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
Florissant, MO
06.2016 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Customer Service Representative
Concentrix
Florissant
02.2020 - 11.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Payroll Administrator
Bi State Development
Missouri , MO
11.2022 - 06.2024
- Maintained accurate records of employee attendance, leave balances and tax information.
- Resolved discrepancies between payroll records and employee inquiries.
- Assisted in preparation of monthly financial reports for management review.
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Verified employee hours worked against timesheets provided by supervisors.
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll for employees at different locations.
- Assisted in the development of payroll policies and procedures to improve efficiency.
- Processed and issued employee tax forms (W-2, W-4) and maintained accurate payroll records.
- Prepared and submitted payroll reports for review by senior management.
- Processed wage garnishments, child support orders, and other involuntary deductions accurately.
- Worked with HR staff to accurately track and update paid time off.
Account Payable
Bi State Development
Missouri , MO
06.2024 - Current
- Prepared checks for signature according to established policies and procedures.
- Developed and maintained relationships with vendors by providing prompt resolution of invoice issues.
- Recommended changes in existing practices or procedures based on knowledge gained from experience.
- Utilized accounting software for invoice processing and financial management.
- Coordinated with procurement and receiving departments to confirm order accuracy.
- Developed and maintained a filing system for financial documents.
- Monitored accounts to ensure payments were up to date.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Handled high-volume invoice processing with minimal supervision.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Prepared and updated vendor files, tax documents and insurance information.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Education
High School Diploma -
Hazelwood Central High
Missouri City, MO05-2016
Skills
- Microsoft Excel expertise
- Invoice processing
- Vendor engagement
- Accounts payable software
- Payment scheduling
- Multi-location accounting
- Tax compliance
- Account reviewing
- Data inputting
- Sales tax reporting
- Entry verification
- Data entry
- Performance tracking
- Payroll administration
- Financial research
- Payroll processing
- Vendor relations
- Statement review
- Problem resolution
- Report preparation
- Process improvement
- Account resolution
Timeline
Account Payable
Bi State Development
06.2024 - Current
Payroll Administrator
Bi State Development
11.2022 - 06.2024
Customer Service Representative
Concentrix
02.2020 - 11.2022
Manager
Dairy Queen Grill & Chill
06.2016 - 02.2020
High School Diploma -
Hazelwood Central High