Summary
Overview
Work History
Education
Skills
Accomplishments
3000 5-star trips with Uber
Timeline
Receptionist

Javonda Massey

Customer Service
Houston,TX

Summary

Dynamic delivery driver with a proven track record at Amazon, excelling in time management and customer service. Expert in GPS navigation and route optimization, consistently achieving timely deliveries while maintaining a positive attitude. Recognized for enhancing operational efficiency and ensuring customer satisfaction through effective communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
07.2022 - Current
  • Deliver packages to customer doorsteps and business offices.
  • Enhance delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintain upbeat, positive attitude in busy, customer-focused environment.
  • Demonstrate exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Efficient product loading, balancing packages for safe and secure delivery.
  • Verify deliveries against customers instructions prior to delivery.
  • Notify customers of delays to decrease calls to support.
  • Obey traffic laws and follow established traffic and transportation procedures.
  • Update customers accounts with any missing or outdated information.
  • Communicate with driver support when customer can't be reached.

Independent Driving Expert

Uber
07.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Education

AGS W/ Concentration in Science - Pre-nursing

Delgado Community College
New Orleans, LA
05-2017

Skills

  • Time management
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Punctual and reliable
  • Valid Driver's license
  • Clean driving record
  • GPS operation
  • Route planning
  • Safe driving record
  • Map reading and navigation skills
  • Loading and unloading
  • Safe driving
  • Fuel efficiency
  • Client relationship management
  • Vehicle inspections
  • Knowledge of history and landmarks in the area

Accomplishments

    7700 trips in 2.5 years with Uber

    4.96 Star Rating

    3000 5-star trips

    More than 40,000 Amazon packages delivered

    More than 2,000 Compliments

    Level 4 driver

3000 5-star trips with Uber

3000 Customers gave the highest possible rating for services rendered.

Timeline

Delivery Driver

Amazon
07.2022 - Current

Independent Driving Expert

Uber
07.2017 - Current

AGS W/ Concentration in Science - Pre-nursing

Delgado Community College

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Javonda MasseyCustomer Service