Javonne Mack
Philadelphia,PA
Summary
#readytowork Authorized to work in the US for any employer Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
13
13
years of professional experience
Work History
Security Officer
Harvard Protection Service, LLC
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Dispatcher
AAA Club Alliance
11.2020 - 12.2023
- Assign/dispatch all incoming and emergency calls to local drivers within area
- Callbacks keeping members updated and informed on PTA's/ ETA's map geo code/ D3 and birngg system map spotting
- Coping and faxing paperwork
Patient Service Representative
LogistiCare Solutions LLC
01.2017 - 06.2019
- Call Center experienced directing callers to appropriate department if necessary to ensure accurate service towards a particular need
- Schedule, reroute, and/or dispatch non-emergency and urgent care transportation
- Verify insurance and eligibility in LogistiCare's IDX data management system
- Collect patient information confirming account according to HIPAA regulations
- Confirm patient demographics with Law Practices, Medical Facilities and/or Medical professionals such as Physicians, Therapists, Case Managers or Social Workers following HIPAA criteria
- Assign accurate treatment and level of service using medical terminology
- Performs several administrative duties that includes: filing, typing, and faxing documentation such as Patient Restriction forms
- Dispatching Cabs, Ambulance, and other personals to and from patients home.
Customer Service Representative
Company Voice
09.2016 - 01.2017
- Greet customers with appropriate company script followed by collection of customer demographics into company database
- Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel or department
- Answers questions about health insurance concerns
- Assist in enrollment processing following HIPAA requirements
Front Desk Receptionist
Mercy Fitzgerald Hospital
09.2011 - 10.2016
- Accountable for scheduling appointments
- Conducts patient interviews obtaining patient demographics verifying information via Mercy Health system specialized database
- Confirm and update the accuracy of patient insurance and eligibility ensure that the HIPAA regulations are main objective
- Exercise daily usage of medical terminology
- Responsible for the collection of funds for the services performed during the visit
Education
Associate in Business Management -
St. Joseph's University
Philadelphia, PA06.2025
High School Diploma -
John Bartram High School
Philadelphia, PA06.2009
Skills
- Medical Records Management (5 years)
- Customer Service (7 years)
- Payment Collection (5 years)
- Patient Registration /Scheduling (6 years)
- Medical Terminology (2 years)
- MS Word/Excel (5 years)
- Powerpoint (3 years)
- Adobe (2 years)
- Mac/Windows/Internet/Social Networking (5 years)
- Call Center
- Front Office
- Hospital
- Front Desk
- HIPAA
- Medical Office Experience
- Customer service
- Typing
- Cash handling
- Windows
- Medical terminology
- Report Writing
- Incident Reporting
- General security
- Detail Oriented
- CCTV Monitoring
- Surveillance
- Emergency Response
- Access Control
- Security Screenings
Timeline
Security Officer
Harvard Protection Service, LLC
02.2024 - Current
Dispatcher
AAA Club Alliance
11.2020 - 12.2023
Patient Service Representative
LogistiCare Solutions LLC
01.2017 - 06.2019
Customer Service Representative
Company Voice
09.2016 - 01.2017
Front Desk Receptionist
Mercy Fitzgerald Hospital
09.2011 - 10.2016
Associate in Business Management -
St. Joseph's University
High School Diploma -
John Bartram High School
Similar Profiles
SADE DAVISSADE DAVIS
Security Officer at Harvard Protection ServicesSecurity Officer at Harvard Protection Services
MARVIN JOSEPHMARVIN JOSEPH
Commercial Standing-Post Security Officer at Harvard Protection ServicesCommercial Standing-Post Security Officer at Harvard Protection Services
Daviana OvalleDaviana Ovalle
Site Security Manager at Harvard Protection ServicesSite Security Manager at Harvard Protection Services