JAVONNI CUMMINGS
Brooklyn ,NY
Summary
Patient Coordinator specialist with strengths in records management, insurance processes, payment coordination, and patient relations. Brings leadership experience from earlier supervisory roles, along with steady performance in busy office settings where accuracy, communication, and dependable follow-through support both staff and patients.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Drs. Boyd PC
New York, NY
04.2023 - Current
- Gather patient intake details and keep medical records accurate before treatment.
- Coordinate cleanings, evaluations, procedures, tests, laboratory work, and X-rays according to physician orders.
- Submit and process insurance pre-authorizations and resolve rejected end-of-day (EOD) claims/issues.
- Collect medical information and dental histories while maintaining a professional and welcoming experience.
- Handle telephone, email, fax, and administrative task in a high-volume healthcare environment.
Patient Care Coordinator
Dntl bar
New York, NY
09.2020 - 03.2023
- Coordinated patient intake, evaluations, and dental procedures while maintaining organized schedules.
- Clarified treatment plans and payment options, addressing patient questions to enhance understanding and satisfaction.
- Managed phone, email, and in-person inquiries, resolving complex customer-service issues to enhance patient and family experience.
- Verified patient insurance coverage and accepted payment methods during check-in.
- Processed copayments, service fees, cash, and other payments accurately and responsible.
Store Support Supervisor
Whole Foods Market
New York, NY
08.2012 - 08.2020
- Trained, guided, coached, and motivated employees to enhance professional skills and strengthen customer service.
- Resolved customer issues promptly, ensuring satisfaction and delivering accurate information.
- Supported staff with coaching aimed at improving performance and customer relations.
- Mentored new employees on company programs, procedures, and daily operations to facilitate effective onboarding.
- Counted and balanced registers and maintained accurate cash-handling procedures.
Education
Associate Degree - Business Administration
Borough of Manhattan Community College
New York, NYSkills
- Dental office operations
- Patient relations & customer service
- Claims resolution
- Appointment scheduling
- Payment coordination
- Payment processing
- Records management
- Administrative support
- Microsoft Office proficiency
- Telephone, email & fax communication
- Time Management
- Patient advocacy
RELOCATION
Relocating October 2026 to (Colorado, Lakewood) and available to discuss opportunities throughout the state.
Timeline
Patient Care Coordinator
Drs. Boyd PC
04.2023 - Current
Patient Care Coordinator
Dntl bar
09.2020 - 03.2023
Store Support Supervisor
Whole Foods Market
08.2012 - 08.2020
Associate Degree - Business Administration
Borough of Manhattan Community College