JAVONTAE CASTILLE
Houston,TX
Summary
Self-motivated service-focused professional backed by 7 plus years of experience within Retail Management having vast experience in Supervision, Customer Support and logistics. Experienced leadership skills that can envision modifications and institute process and procedural improvements to increase productivity and performance.
Overview
9
9
years of professional experience
Work History
TV Mounting Technician
Jay's TV Mounting
Houston, Texas
01.2021 - Current
- Mounted equipment to walls, concealed wires, installed audio and programmed remote controls.
- Computed cost estimates for labor and materials.
- Serviced and repaired electronic equipment for individual and business customers.
- Handled calibration of audio and visual equipment for customers and set up devices for optimal performance.
- Traveled to customer sites across Houston area to set up and install recently purchased home TV theater systems.
- Handled [Number] calls per day to address customer inquiries and concerns
IT Technical Support Specialist
Asurion
Houston, TX
07.2020 - 09.2021
- Performed maintenance tasks on mobile devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Processed hundreds of support requests weekly for technical assistance on wide range of issues
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
Customer Service Team Manager
Walgreens
Houston, TX
09.2013 - 07.2020
- Led employee relations through effective communication, coaching, training and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
Education
Bachelor of Science - Computer Engineering
Texas Southern University
Houston, Texas05.2022
Associates of Science - Computer Engineering
Houston Community College Graduate
Houston, Texas05.2015
Skills
- Device configuration
- Customer education
- Troubleshooting skills
- Device Installation
- Dependable and Responsible
- Attention to Detail
- Problem-Solving
Accomplishments
- Highly effective collaborative techniques including listening, communication, change analytical skills, coaching, problem solving and solution identification
- Osha 10-hr Certified
- Demonstrated leadership and influence capabilities
- Instructional Competencies (Electrical Components, Circuits, Computer Science, Calculus, Cyber Security)
Timeline
TV Mounting Technician
Jay's TV Mounting
01.2021 - Current
IT Technical Support Specialist
Asurion
07.2020 - 09.2021
Customer Service Team Manager
Walgreens
09.2013 - 07.2020
Bachelor of Science - Computer Engineering
Texas Southern University
Associates of Science - Computer Engineering
Houston Community College Graduate