Javontay Floyd
Manhattan,KS
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DoD Patient Care Advocate (S.M.E)
VXI Global Solutions
, Remote
09.2024 - 12.2025
- Coordinated communication between patients, customer service reps, and healthcare providers.
- Department Of Defense members only
- Slack/Microsoft Data Entry for KPI's and Corrective Action Plans.
- Clinical Access to pharmacists/Patient Care Technicians
- Analyzed customer feedback to identify areas for process improvement.
- Team and individual Coaching
- Facilitated regular team meetings to discuss performance and share updates.
Apple Post Sales (Team Captain)
VXI Global Solutions
Remote
07.2023 - 06.2024
- Coordinated schedules to optimize team coverage during peak hours.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Weekly Team meetings to discuss KPI's and performance improvement plans.
- Microsoft Excel Data Entry
- Trained new staff on company policies and customer service protocols.
Credit Card Specialist
Alorica/Barclaycard US
Remote
04.2021 - 05.2023
- Credit Card application processing
- Verified purchases, personal info, etc. for potential fraud
- Responded to inquiries from customers regarding their credit cards and accounts via email, phone call or chat.
- Maintained accurate records of customer interactions and transactions.
- Reported changes on client accounts to internal dept.
OEM Wastewater Tech III
Veolia
Junction City, Kansas
09.2017 - 08.2020
- OSHA Cert
- Work orders on heavy equipment, pumps, pipes, water tanks, etc.
- Orchestrate official state lab testing for sediments and bacteria before submission daily.
- Hourly inflow checks from 7AM to 4:30PM daily.
- Mon-Fri with rotating weekends.
- Operated and maintained wastewater treatment equipment and systems.
- Collaborated with team members to ensure compliance with environmental regulations.
- City sanctioned house checks to test final results or stored water from towers.
Education
High School Diploma -
Junction City High School
Junction City, KS01-2017
Skills
- Customer Service (9 years)
- Conflict mediation (5 years)
- Inbound/Outbound Calling (5 years)
- De-Escalation Specialist (2 years)
- WAH (Work At Home) (5 years)
- Typing (Average 50 WPM with more than 80% accuracy) (8 years)
- Customer relations management (4 years)
- Technical support management (3 years)
- Sales (3 years)
- Microsoft Tools (9 years)
- Forklift/Heavy Machinery Operator (2 Years)
- OSHA Cert (2 years)
Certification
- CPR Certification July 2019 to August 2020
- Completed CPR cert in Great bend KS to properly take care of my clients at ResCare.
- First Aid Certification July 2019 to August 2020
- Food Handler Certification July 2015 to August 2016
- OSHA Cert - 2017 to 2020
Timeline
DoD Patient Care Advocate (S.M.E)
VXI Global Solutions
09.2024 - 12.2025
Apple Post Sales (Team Captain)
VXI Global Solutions
07.2023 - 06.2024
Credit Card Specialist
Alorica/Barclaycard US
04.2021 - 05.2023
OEM Wastewater Tech III
Veolia
09.2017 - 08.2020
High School Diploma -
Junction City High School