Jawad Said Dughmush
Raleigh,NC
Summary
Talented business leader offering skill in strategic business planning and financial management. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Intern
Envolve
Rocky Mount , NC
2015.05 - 2015.08
- Achieved and consistently exceeded routine eye exam goals through product and service promotion during routine calls.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Owner/Operator
JMS Food Mart
Rocky Mount , NC
2019.10 - Current
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Enhanced operational efficiency and productivity by managing budgets, negotiating contracts with vendors, and analyzing profit and loss statements.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Owner/Operator
Doroga Inc
Rocky Mount , NC
2018.10 - 2019.10
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Operated with safety and skill to avoid accidents and delays.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
Assistant Manager
Enterprise Rent-A-Car
Southern Pines , NC
2016.04 - 2018.03
- Provide oversight in daily operations to competitively reach and maintain high customer service scores and highest operating profit in the region.
- Delegate tasks and complete personnel reviews that follow company requirements.
- Manage fleet repairs and logistics to efficiently ensure necessary operational success.
Education
Bachelor of Science - Business Administration
University of North Carolina Wilmington
Associate of Science - undefined
Nash Community College
Skills
Customer serviceundefined
Timeline
Owner/Operator
JMS Food Mart
2019.10 - Current
Owner/Operator
Doroga Inc
2018.10 - 2019.10
Assistant Manager
Enterprise Rent-A-Car
2016.04 - 2018.03
Customer Service Representative Intern
Envolve
2015.05 - 2015.08
Associate of Science - undefined
Nash Community College
Bachelor of Science - Business Administration
University of North Carolina Wilmington
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