Kim Hicks
Chesapeake,VA
Summary
Experienced leasing professional with a strong focus on property management, leasing, and resident relations. Proven track record of delivering exceptional customer service, efficient lease administration, and effective collections management. Skilled in cultivating positive resident relationships, resulting in consistently high occupancy rates.
Overview
35
35
years of professional experience
Work History
Leasing Consultant
Envolve Client Services Group LLC
12.2023 - Current
- Provide prospective residents with leasing and qualification information via email, phone, and in person
- Process rental applications and verifications
- Prepare move-in lease paperwork and conduct new resident orientations
- Inspect apartments prior to move-in to ensure readiness
- Assist residents with maintenance requests and concerns
- Generate lease renewal offers, agreements, and ensure proper documentation
Leasing and Resident Account Management
S.L. Nusbaum Realty Company
03.1998 - 08.2023
- Generated final account statements for a 761-unit community, averaging 25 move-outs per month
- Addressed and resolved disputes regarding move-out charges
- Maintained high occupancy rates through leasing efforts
- Maintained positive relationships with former residents to facilitate payment collection
- Set up payment plans to ensure timely and full balance payments
- Averaged yearly collections of $85,000 - $90,000
- Assisted in lease renewals, managing approximately 40 renewals per month
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected rent payments and ensured compliance with lease terms
Leasing Consultant
The Breeden Company
11.1989 - 11.1997
- Provided guided tours of the community and amenities to prospective residents
- Processed rental applications and verifications, generating lease agreements
- Delivered exceptional customer service by addressing resident inquiries and concerns
Education
High School Diploma -
Bayside High School
Virginia Beach, VA06.1985
Skills
- Client Interaction Strategies
- Resident retention programs
- Deadline-Oriented Planning
- Lease Administration
- Renewal Process Coordination
- Maintenance Request Management
- Residential Property Inspections
- Property tour coordination
- Sales and marketing aptitude
- Local market conditions
Timeline
Leasing Consultant
Envolve Client Services Group LLC
12.2023 - Current
Leasing and Resident Account Management
S.L. Nusbaum Realty Company
03.1998 - 08.2023
Leasing Consultant
The Breeden Company
11.1989 - 11.1997
High School Diploma -
Bayside High School
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