Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MICHAEL HILTY

Texarkana,TX

Summary

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

6
6
years of professional experience

Work History

Retail Sales Consultant

AT&T
08.2024 - Current
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Maximized sales revenue through personalized recommendations and upselling techniques.

Assistant Service Manager

Holmes Honda
01.2023 - 08.2024
  • Dedicated and customer-focused Assistant Service Manager with experience in the automotive industry
  • Proficient in providing exceptional customer service, deciphering diagnostics, and recommending appropriate services and repairs
  • Skilled in building rapport with clients to ensure satisfaction and repeat business
  • Proven track record of effectively coordinating with technicians to streamline operations and exceed service goals
  • Adept at handling high-pressure situations with professionalism and maintaining composure to resolve customer issues efficiently
  • All while learning the ins and outs of the Service Manager roles in assisting with running reports, inputting data, and assisting in the flow of the service department
  • Assisted in the training of new advisors

Retail Sales Consultant / IHX Manager

AT&T
08.2020 - 12.2022
  • Skilled in identifying opportunities for upselling and cross-selling to maximize profit while ensuring customer satisfaction
  • Continuously moved in a fast-paced, competitive environment while maintaining a positive attitude and strong work ethic while trying to move up within the company
  • Experienced Manager within AT&T's In-Home Expert program
  • Proven track record of driving sales growth, operational efficiency, and customer satisfaction through strategic leadership and team development
  • Focused on team collaboration, strong decision-making, and achieving results while upholding service excellence standards

EMS Dispatch / Team Leader

Pafford EMS
03.2019 - 12.2022
  • Experienced EMS Team Leader and Dispatcher with experience in leadership in fast-paced environments while having the ability to dispatch response in multiple states and areas
  • Proficient in coordinating emergency response teams, optimizing resources, and ensuring timely delivery of medical services
  • Skilled in crisis management, effective communication, and mentoring teams for exceptional patient care

Medical Billing Specialist

Assurance Home Health
03.2020 - 08.2021
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Located errors and promptly refiled rejected claims.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.

Education

BBA - Business Administration

Texas A&M University Texarkana
Texarkana, TX
05-2019

Skills

  • Customer Service
  • Team Leadership
  • Time Management
  • Problem Solving
  • Strategic and Calculated Corrective Actions
  • Crisis Management
  • Multi-tasking
  • Client interaction strategies
  • Project management

Accomplishments

  • Maintained and Exceeded Sales Targets, Achieved consistently high sales results, surpassing monthly, quarterly, or annual sales targets.
  • Awards, Received Assistant Service Manager of the Year for outstanding performance, leadership, and dedication for 2023 with the Holmes Honda Team.

Timeline

Retail Sales Consultant

AT&T
08.2024 - Current

Assistant Service Manager

Holmes Honda
01.2023 - 08.2024

Retail Sales Consultant / IHX Manager

AT&T
08.2020 - 12.2022

Medical Billing Specialist

Assurance Home Health
03.2020 - 08.2021

EMS Dispatch / Team Leader

Pafford EMS
03.2019 - 12.2022

BBA - Business Administration

Texas A&M University Texarkana

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