Raquel Gonzales
DENVER,CO
Summary
Customer service and sales professional with a strong background in account management, billing support, and issue resolution. Handles sensitive customer information, processes transactions accurately, and builds trust through clear communication and reliable service.
Overview
18
18
years of professional experience
Work History
Retail Sales Consultant
Comcast
Brighton, Colorado
07.2026 - Current
- Delivered personalized sales consultations, tailoring recommendations to meet individual customer needs and preferences.
- Advised customers on merchandise selection, features, and product comparisons
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Resolved customer questions, concerns, and return requests professionally
- Promoted additional products, including warranties and service plans, effectively increasing overall sales during transactions. such as warranties or extended service plans.
- Promoted company products, services, and brand standards during customer interactions
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Supported team members with store operations and daily sales activities
MOBILE EXPERT/ SENIOR MOBILE EXPERT
T-MOBILE
DENVER, CO
01.2009 - 07.2026
- Explained products, services, and account options to empower customers in making informed choices.
- Assisted customers with service needs, managed accounts, and processed transactions to enhance customer satisfaction.
- Resolved billing questions, account discrepancies, and service concerns to ensure a positive customer experience.
- Develop lasting customer relationships through trust and effective problem-solving.
- Protect sensitive customer data while maintaining accuracy and confidentiality.
- Achieved performance goals consistently in a fast-paced environment. in fast-paced work settings.
- Work with team members and leadership to support store operations.
Education
Diploma -
Iver C. Ranum high school
Westminster, COAssociates - Occupational Studies of Massage Therapy
Heritage College
Denver, COSkills
- Sales consultations
- Product recommendations
- Product comparisons
- Product demonstrations
- Upselling strategies
- Customer Service
- Customer satisfaction
- Customer engagement
- Handling customer complaints
- Conflict Resolution
- Relationship management
- Account management
- Sales reporting
- Retail operations
- Retail sales
- Microsoft Office
- Clear communication
- Problem-solving
- Customer focus
- Problem solving
- Service excellence
- Customer follow-up management
- Relationship building
- Sales development
- Brand representation
- Problem-solving
- Retail sales
Timeline
Retail Sales Consultant
Comcast
07.2026 - Current
MOBILE EXPERT/ SENIOR MOBILE EXPERT
T-MOBILE
01.2009 - 07.2026
Diploma -
Iver C. Ranum high school
Associates - Occupational Studies of Massage Therapy
Heritage College