Penny Lovejoy
Gallion,AL
Summary
Skilled Associate with solid understanding of sales environment intricacies. Polished in navigating complex environments to meet and exceed sales goals. Resourceful understanding of deep customer-issue resolution tasks.
Overview
24
24
years of professional experience
Work History
Sales Associate/Management
Spiller Furniture and Mattress
Demopolis, Alabama
04.2012 - Current
- Managed daily operations of furniture and mattress sales team.
- Oversaw inventory management and stock replenishment processes.
- Coordinated visual merchandising to enhance product displays and appeal.
- Led team meetings to discuss goals, performance, and best practices.
- Tracked customer orders to ensure timely delivery of goods and services.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Served as a liaison between customers and corporate office for escalated issues or inquiries.
- Implemented safety procedures in accordance with company policies.
- Utilized various software applications to process orders efficiently.
- Supervised staff in the daily operations of the store.
- Maintained accurate records of all sales transactions using a POS system.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Production Worker
New Era Cap Company
Demopolis, Alabama
05.2002 - 04.2010
- Operated machinery to produce quality headwear products efficiently.
- Assembled components according to production specifications and safety standards.
- Inspected finished products for quality assurance before packaging.
- Maintained a clean and organized work area to ensure safety compliance.
- Followed safety protocols to minimize workplace hazards during operations.
- Trained new employees on machinery operation and safety procedures consistently.
- Cleaned up work area at end of shift to maintain safe working environment.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Ensured proper labeling of completed products before shipping out.
Education
Atlanta High School
Atlanta , TxSkills
- Visual merchandising
- Inventory management
- Customer relationship management
- Sales consultations
- Order processing
- Team leadership
- Performance tracking
- Safety compliance
- Staff training
- Effective communication
- Conflict resolution
- Time management
- Goal setting
- Product knowledge
- Customer engagement
- Cross-selling strategies
- Sales team leadership
- Employee terminations
- Sales calls
- Social media marketing
- Contact follow-up
- Exceeds sales goals
- Problem solving
- Training and development
- Review of contracts
- Price quote preparation
- Sales operations
Timeline
Sales Associate/Management
Spiller Furniture and Mattress
04.2012 - Current
Production Worker
New Era Cap Company
05.2002 - 04.2010
Atlanta High School