Jawahar Manohar

Training & Development Impact Post-Training Analysis & Continuous Improvement Leadership & Stakeholder Management Process Innovation & Learning Effectiveness Compliance & Quality Assurance

Key Responsibilities:

• Led the development and execution of action plans aligned with business goals, improving team performance outcomes by 30%+ through structured learning interventions.
• Partnered with cross-functional stakeholders (10+ teams) to identify business needs and deliver targeted training solutions, enhancing operational efficiency and alignment.
• Designed and delivered end-to-end training programs for 600+ associates, achieving 97% training completion and improved post-training performance metrics.
• Facilitated cross-functional workshops and training initiatives, reducing onboarding time by 30% through optimized learning strategies.
• Developed structured learning content aligned with business objectives, increasing knowledge retention scores by 33%.
• Evaluated training effectiveness using feedback, assessments, and performance data, leading to continuous improvements and better learning outcomes.
• Conducted post-training audits and performance analysis, identifying skill gaps and implementing corrective plans that improved workforce productivity by 18%.
• Led remediation initiatives ensuring 100% completion of action plans within defined timelines.
• Collaborated with SMEs and leadership to continuously refine content, ensuring relevance and business alignment.
• Led and mentored teams to deliver business solutions, contributing to consistent achievement of organizational KPIs.
• Built strong stakeholder relationships, improving communication efficiency and project delivery timelines by 30%.
• Delivered learning interventions aligned with workforce readiness, improving performance and reducing error rates.
• Introduced innovative training methodologies (including digital learning & AI-enabled tools), improving learner engagement by 20%.
• Benchmarked industry best practices to design scalable learning programs, enhancing training efficiency and effectiveness.
• Continuously improved training processes, reducing content development cycle time by 40%.
• Ensured adherence to corporate policies, compliance standards, and ethical practices across all training initiatives with 100% audit compliance.
• Supported business plan execution while maintaining alignment with organizational mission and governance standards.

• Delivered competency-based training programs to 300+ employees, improving performance outcomes with 97% training success rate and enhanced role readiness.
• Implemented induction programs and career development initiatives across multiple locations, reducing onboarding time by 20% and improving new hire productivity.
• Designed and executed structured learning roadmaps, coaching plans, e-learning modules, and bootcamp programs, increasing learner engagement by 30% and knowledge retention by 25%.
• Partnered with Operations managers to drive career pathing and employee engagement initiatives, contributing to a 15–20% improvement in internal mobility and retention metrics.
• Maintained and standardized knowledge management documentation for US insurance payer processes, improving process accuracy and reducing dependency on SMEs by 20%.
• Managed LMS and CMS platforms all global learners, overseeing onboarding, training assignments, progress tracking, and reporting, ensuring 100% training compliance.
• Leveraged diverse digital learning methodologies (virtual training, coaching, e-learning), improving training reach and accessibility while reducing delivery costs by 15%.
• Directed organization-wide internal communications and branding initiatives, increasing employee engagement scores by 20%+.
• Collaborated with 3rd-party training vendors and learning partners, ensuring timely delivery of programs and alignment with organizational learning goals.
• Developed and executed learning campaigns and engagement strategies, increasing participation rates in training initiatives by 25%.
• Created high-impact content for intranet, newsletters, blogs, email campaigns, and leadership communications, improving communication effectiveness and audience reach.
• Built learning analytics dashboards and training reports using Excel and Power BI, enabling data-driven decisions and improving training effectiveness by 20–25%.

Software worked: Allscript, ECW

• Training Agents on Insurance AR & Healthcare process, Customer Care (Inbound & OutBound) which include accent neutralization, culture (as they are new to healthcare will provide them focused on helping newcomers learn about the company's products, the team's processes and culture) and enhancing communication skills, soft skills, phone etiquette's, customer service.
• Call Insurance companies on behalf of Doctors on their outstanding payments (Claims & Denial Management). Responsible for collecting payment and denial reports from the Insurance companies for Providers office and Streamlined operations and Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas in the team.
• Scheduled and taught in class and online courses to increase learning opportunities and Quickly adapted training plans for client needs, keeping timelines.

Software Worked: Athena, ECW, Intergy, HST & Telcor

• Collaborated with clients and internal stakeholders to understand business requirements and deliver effective revenue cycle solutions, ensuring accurate documentation for out-of-network reimbursement.
• Prepared and submitted clean claims through electronic and manual channels, ensuring compliance and minimizing rejections.
• Conducted data entry, claims tracking, and follow-up activities by coordinating with provider offices and insurance carriers to gather required information.
• Maintained accurate and timely account updates, ensuring all claims were processed efficiently through to final adjudication.
• Communicated with healthcare insurance providers to obtain claim status, resolve denials, and expedite unpaid claims resolution.
• Developed and maintained internal knowledge guides by liaising with multiple US insurance payers, ensuring process standardization and accuracy.
• Consistently reduced Accounts Receivable (A/R) aging while meeting and exceeding departmental performance targets.

Software Worked: Athena, Salesforce

• Responsible for creating reports and gathering business requirements through interviews and surveys.
• Handling client escalations via Salesforce cases (CRM) within 24 hours with 100% client satisfaction (CSAT).
• As an Scrum Master facilitating all aspects of scrum framework
• Will be resolving and addressing inquiries related to operational workflows within our products.
• Reviewing and resolve issues reported by our clients and internal stakeholders.
• Provide resolution that impacts processes across operations to optimize processes and prevent future issues.
• Adhere to SLAs and SLCs of the team.
• Contribute constructively to achieve business goals of the team.
• Develop and design presentations—primarily in PowerPoint—that advance key business objectives and tell the story through clean, concise, and well-organized slides.
• Whether preparing for a critical Board or Directors presentation, or assisting a department in developing slides for internal use, must be able to interpret complex concepts and translate them into easy-to-understand graphs, charts, and visual graphics.
• Will distill clear messaging while incorporating smart visual solutions that make a difference at high-stakes meetings that affect major business decisions.
• Responsible to develop and maintain customized templates and graphics to ensure a consistent “look and feel” for the department.
• Provide training for the tools so the clients can learn how to communicate ideas and concepts in a way that is more accurate, accessible, and appealing. Conduct and manage effective training programs for teams.
• Knowledge Management - Liaising with various Insurance payers across the US to maintain internal set-up guides.

Software worked: Acumen & Navicure

• Performed end-to-end system analysis, documentation, testing, and implementation for platform transitions, improving operational efficiency by 20%+ and ensuring seamless user adoption.
• Identified and resolved complex operational issues using root cause analysis, reducing recurring problems by 25% and improving process reliability.
• Managed client relationships and issue resolution across multiple accounts, consistently meeting service performance targets with 95%+ SLA adherence.
• Delivered service-level support to clients while maintaining strong relationship management strategies, resulting in improved client satisfaction and retention.
• Communicated performance targets to teams and coached team members to achieve objectives, contributing to consistent delivery of 100% production targets.
• Managed denial management and collections for a diverse portfolio of clients across specialties, ensuring timely resolution and reducing Accounts Receivable (A/R) days by 15–20%.
• Handled a high-volume client portfolio with daily interactions, ensuring accurate updates and achieving all operational delivery KPIs.
• Designed and implemented new process improvements, increasing workflow efficiency by 18% and reducing turnaround time.
• Conducted periodic and random audits to ensure compliance with organizational policies, achieving 100% adherence to documented standards and procedures.

Software Worked: Athena & AdvancedMd

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Provided key emotional support to special needs youth.
• Supervised and motivated Freshers and Juniors Executives in support of reaching daily target and quality.
• Trained new team members by relaying information on company procedures and safety requirements.
• Handled 35+ members in a team and send production report of the team on daily basis at the end of each business day.