Jawan Thomas
Chicago
Summary
Sales and Customer Service Professional experienced in driving sales and enhancing customer satisfaction within retail environments. Increased sales through effective product knowledge and customer engagement, while maintaining organizational efficiency. Focused on delivering tailored solutions that meet customer Wellbeing needs and foster long-term relationships.
Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting interviews and discussing needs.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Cafe Ambassador
Capital One
10.2024 - Current
- Provided friendly service to all café guests, fostering a welcoming atmosphere.
- Assisted customers with inquiries regarding Capital One accounts, cards, and financial offerings, ensuring clarity and satisfaction.
- Facilitated partnerships with local businesses, strengthening community relationships and promoting local engagement.
Sales Specialist
Apple
07.2022 - 01.2023
- Educated customers on optimal product choices, enhancing retention rates
- Resolved product inquiries to facilitate smooth customer journeys
- Enhanced customer retention by educating on optimal product choices
- Promoted benefits of new Apple products, driving user adoption
- Introduced effective strategies for customer engagement and education
- Streamlined checkout process, reducing customer wait time
Sales Associate
Home Depot
05.2017 - 05.2022
- Increased store revenue through exceptional product advice and attentive customer service
- Drove 15% sales growth via strategic product placement and proactive customer engagement
- Utilized customer feedback to optimize floor layouts, improving navigation and overall satisfaction
Worker
Addus Homecare
12.2015 - 12.2017
- Provided compassionate care and medication management for a client with medical needs
- Enhanced client's physical independence through structured exercise regimen
- Prepared nutritious meals tailored to client's health requirements, ensuring dietary needs met
Volunteer
Midwest Workers Association
09.2015 - 05.2017
- Organized 20+ local clean-ups, enhancing community aesthetics and engagement
- Delivered meals to 100+ families, fostering community relationships
- Coordinated quality control and timely distribution of resources to underprivileged areas
Education
Bachelor of Science - Integrated Health Studies
University of Illinois At Chicago
Chicago, IL 08.2025 - 05.2026
Certified Personal Trainer - Personal Training
National Personal Training Institute
Chicago, IL 02.2026 - 05.2026
College Preparatory School -
Gary Comer College Prep
Chicago, ILSkills
- Food safety
- Product Knowledge
- Customer Service
- Sales
- Problem-Solving
- Teamwork
- Time Management
- Leadership
Timeline
Certified Personal Trainer - Personal Training
National Personal Training Institute
02.2026 - 05.2026
Bachelor of Science - Integrated Health Studies
University of Illinois At Chicago
08.2025 - 05.2026
Cafe Ambassador
Capital One
10.2024 - Current
Sales Specialist
Apple
07.2022 - 01.2023
Sales Associate
Home Depot
05.2017 - 05.2022
Worker
Addus Homecare
12.2015 - 12.2017
Volunteer
Midwest Workers Association
09.2015 - 05.2017
College Preparatory School -
Gary Comer College Prep