Jawana Page
Tampa,FL
Summary
Experienced professional seeking to advance career in the property management service industry. Committed to delivering excellence by understanding and meeting customer needs, working autonomously, and consistently exceeding expectations. Self-motivated individual upholding professionalism at all times and possessing exceptional interpersonal skills. Known for strong work ethics and serving as an ambassador for the organization. Equipped with dynamic leadership abilities applicable across various environments.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Cushman & Wakefield Property Management
2023.11 - Current
- Answering incoming telephone lines, writing Work Order Forms, all mailings, resident renewal paperwork, move-in/move-out inspections, unpaid rent follow-ups, charges to resident accounts, and letters to residents regarding charges, filing, typing regular tenant assistance payments on vouchers
- Prompt collection of all rents and other resident charges due to the property and increase delinquency by 60%
- Direct personal contact with residents, as necessary and successful in maintaining excellence in resident retention
- Assists with the daily bank deposits as appropriate
- Assist with the Resident Services Program and its efficient operation as appropriate, ensuring that Residential Services are properly scheduled, performed with good workmanship, and completed timely
- Enforce all resident leases in a manner that ensures all resident's rights of 'quiet enjoyment' of the property, minimizes property damage and resident population turnover
- Perform other related duties and responsibilities as assigned by the Community Manager, Area Manager, Regional Manager
- Software system Yardi and CRM
- Processing invoices
- Knock CRM
- Sightplan
- Administering virtual tours during low occupancy and marketing.
Leasing Consultant
BG Staffing
2017.02 - Current
- Oakhill Group Windsor Club at Legacy Park (Riverview, FL), JEFFERSON WESTSHORE - LUXURY APARTMENTS (Tampa, FL), RIDELAKE APARTMENTS - LUXURY APARTMENTS (Sarasota, FL), Country Oaks Apartments - HUD and Tax Credit (Tampa FL).
Assistant Property Manager
Orbach Affordable Group Property Management
2023.01 - 2023.11
- Answering incoming telephone, writing Work Order Forms, all mailings, resident recertification paperwork, move-in/move-out inspections, unpaid rent follow-ups, charges to resident accounts, and letters to residents regarding charges, filing, typing regular tenant assistance payments on vouchers
- Prompt past due Rent collection of all rents and other resident charges due to the property
- Direct personal contact with residents, as necessary and successful in maintaining excellence in resident retention
- Assists with the daily bank deposits as appropriate
- Assist with the Resident Services Program and its efficient operation as appropriate, ensuring that Residential Services are properly scheduled, performed with good workmanship, and completed timely
- Enforce all resident leases in a manner that ensures all resident's rights of 'quiet enjoyment' of the property, minimizes property damage and resident population turnover
- Perform other related duties and responsibilities as assigned by the Community Manager, Area Manager, Regional Manager and Vice-President
- Software system Onesite
- Bring occupancy up from 60%.
Assistant Property Manager
Bridge Property Management
2022.02 - 2023.01
- Answering incoming telephone lines, writing Work Order Forms, all mailings, resident renewal paperwork, move-in/move-out inspections, unpaid rent follow-ups, charges to resident accounts, and letters to residents regarding charges, filing, typing regular tenant assistance payments on vouchers
- Prompt collection of all rents and other resident charges due to the property and increase delinquency by 20%
- Direct personal contact with residents, as necessary and successful in maintaining excellence in resident retention
- Assists with the daily bank deposits as appropriate
- Assist with the Resident Services Program and its efficient operation as appropriate, ensuring that Residential Services are properly scheduled, performed with good workmanship, and completed timely
- Enforce all resident leases in a manner that ensures all resident's rights of 'quiet enjoyment' of the property, minimizes property damage and resident population turnover
- Perform other related duties and responsibilities as assigned by the Community Manager, Area Manager, Regional Manager
- Software system Yardi and CRM
- 100% on Secret Shopper
- Domuso
- Sightplan
- Administering virtual tours during covid.
Assistant Property Manager
First Communities Management
2021.06 - 2022.01
- Answering incoming telephone lines, writing Work Order Forms, all mailings, resident renewal paperwork, move-in/move-out inspections, unpaid rent follow-ups, charges to resident accounts, and letters to residents regarding charges, filing, typing regular tenant assistance payments on vouchers
- Prompt collection of all rents and other resident charges due to the property and increase delinquency by 30%
- Direct personal contact with residents, as necessary and successful in maintaining excellence in resident retention
- Assists with the daily bank deposits as appropriate
- Assist with the Resident Services Program and its efficient operation as appropriate, ensuring that Residential Services are properly scheduled, performed with good workmanship, and completed timely
- Enforce all resident leases in a manner that ensures all resident's rights of 'quiet enjoyment' of the property, minimizes property damage and resident population turnover
- Perform other related duties and responsibilities as assigned by the Community Manager, Area Manager, Regional Manager
- Software system Yardi and CRM
- Help residents sign up for HelloTill and say rhino
- 100% on Secret Shopper
- Administering virtual tours during covid.
Assistant Property Manager
Royal American Management
2020.10 - 2021.06
- Answering incoming telephone lines, writing Work Order Forms, all mailings, resident recertification paperwork, move-in/move-out inspections, unpaid rent follow-ups, charges to resident accounts, and letters to residents regarding charges, filing, typing regular tenant assistance payments on vouchers
- Prompt collection of all rents and other resident charges due to the property
- Direct personal contact with residents, as necessary and successful in maintaining excellence in resident retention
- Assists with the daily bank deposits as appropriate
- Assist with the Resident Services Program and its efficient operation as appropriate, ensuring that Residential Services are properly scheduled, performed with good workmanship, and completed timely
- Enforce all resident leases in a manner that ensures all resident's rights of 'quiet enjoyment' of the property, minimizes property damage and resident population turnover
- Perform other related duties and responsibilities as assigned by the Community Manager, Area Manager, Regional Manager, Vice-President, and President
- Software system Onesite.
Housekeeping
Ventron Management, LLC
2016.09 - 2017.02
- Coordinated, scheduled, and performed professional cleaning services in a variety of commercial, industrial, and residential settings
- Office, Laundry Room, Gym and Clubhouse.
Education
Completed coursework towards Graphic Design -
IADT
Tampa, FL08.2010
High School Diploma -
St. Croix Central High School
STX, Kings Hill06.2006
Skills
- All areas in offices work and over 21 yrs of face to face customer service and hospitality.
Achievement
upon request
References
upon request
Timeline
Assistant Property Manager
Cushman & Wakefield Property Management
2023.11 - Current
Assistant Property Manager
Orbach Affordable Group Property Management
2023.01 - 2023.11
Assistant Property Manager
Bridge Property Management
2022.02 - 2023.01
Assistant Property Manager
First Communities Management
2021.06 - 2022.01
Assistant Property Manager
Royal American Management
2020.10 - 2021.06
Leasing Consultant
BG Staffing
2017.02 - Current
Housekeeping
Ventron Management, LLC
2016.09 - 2017.02
Completed coursework towards Graphic Design -
IADT
High School Diploma -
St. Croix Central High School
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