Jawanda Thomas
Albuquerque,NM
Summary
Certified training professional with strong track record of developing and delivering impactful training programs. Known for fostering team collaboration and driving results in dynamic environments. Skilled in curriculum design, instructional techniques, and performance assessment. Flexible and reliable, adapting seamlessly to changing needs.
Overview
9
9
years of professional experience
Work History
Certified Trainer Professional
Olive Garden
01.2024 - Current
- Conducted training sessions on food safety and quality standards for new team members.
- Developed engaging training materials to enhance employee learning and performance.
- Facilitated onboarding processes, ensuring smooth transitions for new hires into restaurant operations.
- Implemented feedback mechanisms to assess training effectiveness and employee understanding.
- Collaborated with management to identify training needs based on operational challenges.
- Mentored staff, fostering a culture of continuous improvement and teamwork within the restaurant.
Server
Olive Garden
09.2016 - 05.2024
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently while maintaining attention to guest needs.
- Resolved guest complaints promptly, ensuring satisfaction and ,Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Applied Science - Criminal Justice
Everest College
Aurora, CO05-2011
Skills
- Training and coaching
- Virtual training
- Coaching techniques
- Training needs analysis
Timeline
Certified Trainer Professional
Olive Garden
01.2024 - Current
Server
Olive Garden
09.2016 - 05.2024
Associate of Applied Science - Criminal Justice
Everest College