Jawayne Paisley
New York
Summary
Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Trustpilot
04.2025 - Current
- Led customer onboarding processes, ensuring smooth transitions and immediate value realization.
- Developed tailored success plans to align customer goals with product capabilities.
- Conducted regular business reviews to assess performance and identify growth opportunities.
- Collaborated cross-functionally to enhance product features based on customer feedback.
Inbound Account Development Representative
Trustpilot
01.2023 - 04.2025
- Scheduled and conducted discover calls: Effectively managed inbound leads to schedule and conduct initial discovery calls, ensuring timely follow-up and engagement.
- Managed lead flow: Maintained and organize lead data, ensuring efficient and accurate tracking of potential clients through sales pipeline.
- Customized reports in Salesforce: Created and customized detailed Salesforce reports to provide actionable insights and track KPI's, enhancing the teams ability to make data-driven decisions.
- Optimized Lead Conversion: Developed and implemented strategies to improve lead qualification processes resulting in increased conversion rates.
Sales & Leasing Consultant
HONDA
05.2017 - 02.2022
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Engaged customers in friendly, professional dialogue to determine needs.
- Presented car capabilities, went over pricing and negotiated pricing when necessary to close deals
- Answered product questions with up-to-date knowledge of sales and promotions
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Strategic planning
- Revenue growth
Timeline
Customer Success Manager
Trustpilot
04.2025 - Current
Inbound Account Development Representative
Trustpilot
01.2023 - 04.2025
Sales & Leasing Consultant
HONDA
05.2017 - 02.2022
Similar Profiles
Nnamdi AnyanwuNnamdi Anyanwu
Senior Customer Success Manager at TrustpilotSenior Customer Success Manager at Trustpilot
Elodie BOSSUTElodie BOSSUT
Account Executive French Market at TRUSTPILOTAccount Executive French Market at TRUSTPILOT
KYLE CARTERKYLE CARTER
Team Lead, Solution Engineering at TrustpilotTeam Lead, Solution Engineering at Trustpilot
Talia HaddadTalia Haddad
On Air Sales Host at Puff MediaOn Air Sales Host at Puff Media
Erika PinkusErika Pinkus
VP, Senior Client Advisor at Marsh McLennan AgencyVP, Senior Client Advisor at Marsh McLennan Agency