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Associate Principal Engineer

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With an international background spanning China, the U.S., England, France, Sweden, Ireland, and Denmark, I bring a global perspective that enables effective decision-making in complex, evolving environments. Previously at Microsoft, I served as a Senior Enterprise Specialist specializing on M365 Copilot, leading complex enterprise engagements and partnering closely with technical and cross-functional teams to drive AI enablement, training, and adoption at scale. With nearly a decade of experience working with diverse customers, my core strength is translating complexity into clarity - while maintaining a strong understanding of customer and stakeholder needs.

Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.


Sales expert with a proven track record of converting leads into long-term clients through proactive and personalized strategies. Driven by innovation and committed to helping businesses reach their full potential.

Current Security Guard with Prosegur, Prior Network Administrator, Military Veteran with a Secret Security Clearance and four years of proven experience in the United States Marine Corps. Accomplished measurable results while leading teams of 26 Marines in a fast-paced environment. Possesses a background in three years of Network Administration, and two years as a Global Combat Support System Clerk, Conducted domestic and global operations in Japan and South Korea. Demonstrated ability to provide Operational security and protect assets valued over $16,385,700. Recipient of multiple awards for outstanding performance.

Multi-Spectral exposure into areas of Source to Pay (S-P), Procurement to Pay (P-P) and Finance Analytics. Worked on Procurement Business Management engagements over the past years. Exceptional technical and Functional knowledge in Sourcing, Finance analytics and Business Intelligence. Ability to identify, analyze business and technical requirements and translate needs into workflows. A creative Business Consultant with extensive hands-on experience in driving Procurement initiatives and recommendations for operational and strategic decision-making, results in cost savings and improved working capital. Highly proficient with Python , PL/SQL database, ETL, OBIEE, Alteryx, Power BI and SAP Ariba.

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and operational efficiency through effective problem-solving and multitasking. Skilled in Microsoft Office and fostering positive relationships, ensuring a collaborative and productive work environment.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.


Results-oriented Customer Success Manager with expertise in enhancing customer experience and building strong relationships. Leverages CRM tools for effective account management, growth forecasting, and tracking customer interactions. Leads cross-functional teams to achieve performance objectives while ensuring high customer satisfaction. Implements strategies that enhance client retention and drive business growth.

 Dynamic leader with a Ph.D. in Educational Leadership and over 15 years of experience designing and leading high-impact learning programs in both public education and the EdTech industry. I've served as a K–12 Superintendent, built global customer success programs from the ground up, and coached high-performing teams through change, compliance, and capability-building. I'm passionate about creating modern, scalable learning systems that actually stick—whether that's in classrooms or regulated manufacturing environments. Experienced L&D leader with a proven track record developing and enforcing SOP-based training protocols in regulated environments, ensuring audit readiness, instructional fidelity, and staff capability building across diverse teams. 

 Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. 

Jawayne Paisley

Summary

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Customer Success Manager

Inbound ADR

ADR

Sales & Leasing Consultant

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Customer Success Manager

Inbound ADR

ADR

Sales & Leasing Consultant

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