Jax Tran
Oklahoma City,OK
Summary
Dynamic customer service professional with extensive experience in effectively addressing and resolving customer issues. Recognized for strong commitment to team collaboration and consistently achieving positive outcomes. Reliable and adaptable, equipped with exceptional communication and problem-solving skills that enhance customer satisfaction and drive operational success. Dedicated to fostering a supportive environment that prioritizes client needs while contributing to overall team objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Classen Tax Service
Oklahoma City, OK
07.2023 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and operational systems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Entrepreneur
Southeast Tropical Fruit
Oklahoma City, OK
06.2022 - 06.2023
- Developed and implemented innovative business strategies to enhance market reach and customer engagement.
- Conducted market research to identify emerging trends, driving product development and service improvements.
- Established partnerships with key stakeholders, fostering collaboration and expanding business opportunities.
- Managed financial planning and budgeting processes to optimize resource allocation and profitability.
- Utilized digital marketing tools to enhance online presence, boost brand awareness, and drive sales growth.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
Operations Manager (Internship)
D-Mart and Pro-Shop LLC
Warr Acres, OK
04.2018 - 04.2023
- Developed training programs for staff, fostering skill development and performance improvement.
- Managed vendor relationships, ensuring compliance with service level agreements.
- Established key performance indicators to monitor operational success and productivity metrics.
- Implemented process improvements that significantly enhanced service delivery and customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Bachelor of Business Administration - Business Management
Oklahoma Central University
OKC05.2023
Associate Degree of Business Management - undefined
Oklahoma City Community College
01.2020
Associate Degree of Journalism - Minor - Public Relations
Oklahoma City Community College
01.2017
MBA - Business Administration And Management
Oklahoma City University
Oklahoma City, OK05.2026
Skills
- Project coordination
- Marketing strategy development
- Financial budget management
- Customer relationship management
- Inventory control
- Responsive to evolving circumstances
- Collaborative decision making
- Effective communication
- Multi-tasking
- Effective time management
Languages
English
Full Professional
Timeline
Customer Service Representative
Classen Tax Service
07.2023 - 07.2024
Entrepreneur
Southeast Tropical Fruit
06.2022 - 06.2023
Operations Manager (Internship)
D-Mart and Pro-Shop LLC
04.2018 - 04.2023
Associate Degree of Business Management - undefined
Oklahoma City Community College
Associate Degree of Journalism - Minor - Public Relations
Oklahoma City Community College
Bachelor of Business Administration - Business Management
Oklahoma Central University
MBA - Business Administration And Management
Oklahoma City University