Jaxon Ayers
Oklahoma City,OK
Summary
Proficient management experience with a strong focus on customer service and team optimization. Experienced in mentoring employees, enhancing customer satisfaction, and delivering innovative solutions in fast-paced environments. Recognized for effective communication and collaboration, consistently producing high-quality results under pressure. Committed to supporting organizational goals and fostering a positive work atmosphere.
Overview
8
8
years of professional experience
Work History
Default
MidFirst Bank
Oklahoma City, OK
11.2023 - Current
- Executed hardware repairs and software installations on DELL computers to enhance functionality.
- Trained in a variety of mortgage compliance such as FDCPA, Residential Lending, information security, and HIPAA.
- Acquired knowledge in handling foreclosure cases and implementing loss mitigation solutions.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Communicated professionally with customers and colleagues to strengthen collaboration.
- Guided colleagues to foster a collaborative work environment.
- Trained new employees on policy and servicing.
- Completed day-to-day duties accurately and efficiently.
Management Experience
With Multiple Employers
Oklahoma City, Oklahoma
06.2018 - 11.2023
- Coordinated inventory management and restocking processes for seasonal merchandise to ensure product availability during peak sales periods.
- Supervised daily operations, shift and labor control and assigning duties to optimize team efficiency and workflow.
- Mentored newly hired employees on company programs to enhance onboarding experience and integration into the team.
- Worked closely with senior management to identify areas for improvement in order to increase efficiency and effectiveness of projects such as AI testing and self service product testing for customers.
- Oversaw visual merchandising to enhance product displays and customer engagement.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Oversaw administrative tasks related to cost management
- Assisted customers with account setup and management processes.
Education
High School Diploma -
Shawnee High School
Shawnee, OK05-2018
Skills
- Regulatory compliance
- Information security
- Loss mitigation services
- Technical troubleshooting
- System configuration
- Financial management
- Customer relations and service
- Problem solving
- Detail orientation
- Organizational skills
- Schedule adherence
- Team collaboration
- Effective communication
- Adaptability
Timeline
Default
MidFirst Bank
11.2023 - Current
Management Experience
With Multiple Employers
06.2018 - 11.2023
High School Diploma -
Shawnee High School