Detail-oriented professional with over 20 years of banking experience. Expertise in regulatory compliance and operational frameworks. Proven ability to design training programs that enhance team performance and ensure adherence to standards.
Overview
1
1
Certification
28
28
years of professional experience
Work History
APS Default & Account Recovery Manager
Arvest Bank Operations
Overland Park, KS
04.2019 - 04.2026
Designed operational frameworks and assisted in launching a collections department aimed at optimizing debt consolidation efforts for a nationwide product.
Established comprehensive compliance frameworks for servicing and collections of APS-specific nationwide product and charged-off DDA department.
Designed and implemented collector training program to enhance team performance.
Collaborated with quality assurance team to monitor adherence to regulatory standards within servicing and collection departments.
Analyzed loan portfolio bi-monthly to identify charge-off candidates, and communicated results to executive leadership.
Directed operations of APS product and charged-off DDA collection departments to resolve disputes, research escalated complaints, and negotiate payment arrangements, ensuring loan recovery and full payment of charged-off DDAs.
Credit Review Analyst
Arvest Bank Operations
Overland Park, KS
07.2017 - 04.2019
Formulated a cohesive set of underwriting guidelines to enhance operational efficiency and risk assessment.
Created comprehensive quality assurance framework utilized for systematic monthly underwriting assessments.
Delivered comprehensive training sessions to enhance understanding of policy procedures and underwriting practices.
Engaged in the systematic drafting and revision of policies and procedures, ensuring alignment with regulatory requirements and organizational standards.
Facilitated data collection and risk assessment processes to enhance decision-making capabilities.
Loan Advisor
Arvest Bank Operations
Overland Park, KS
03.2017 - 07.2017
Analyzed creditworthiness of applicants and determined loan eligibility while maintaining strict compliance with established credit policies and regulations.
Dealer Relationship Manager/Loan Officer II
Crescent Bank
Kansas City, MO
03.2014 - 02.2017
Cultivated strong relationships with dealer partners, enhancing collaboration and trust.
Evaluated loan applications and assessed eligibility for indirect auto loans while ensuring adherence to internal policies and regulatory standards.
Coordinated efforts with loan assistants and funding personnel to accelerate funding turnaround timelines.
Supported operational efficiency by implementing updated underwriting and funding procedures for Kansas and Missouri loans.
Loan Officer
Commerce Bank
Kansas City, MO
08.2012 - 03.2014
Evaluated loan applications to determine creditworthiness and compliance with lending policies.
Loan Officer
Chase Bank
Overland Park, KS
12.2004 - 08.2012
Evaluated loan applications to determine creditworthiness and compliance with lending policies.
<ul><li>Manage the charge-off and recovery division of JPMorganChase, inclusively leading a multi-site team of 30 to exceed recovery targets through customer-facing negotiations and exceptional support functions</li><li>Leverage Controls, Compliance, Risk, and Legal partners to make profitable strategic improvements including increasing revenue per account by 80% while adhering to state-specific guidelines</li><li>Invest in employees’ careers to develop skills through college degrees and other training opportunities and create an inclusive environment achieving some of the highest employee opinion survey scores in default operations</li><li>Create and deliver professional-level presentations across lines of business to large in-person and virtual audiences, showcasing expertise in public speaking and effectively engaging diverse stakeholders.</li></ul> at JPMorganChase<ul><li>Manage the charge-off and recovery division of JPMorganChase, inclusively leading a multi-site team of 30 to exceed recovery targets through customer-facing negotiations and exceptional support functions</li><li>Leverage Controls, Compliance, Risk, and Legal partners to make profitable strategic improvements including increasing revenue per account by 80% while adhering to state-specific guidelines</li><li>Invest in employees’ careers to develop skills through college degrees and other training opportunities and create an inclusive environment achieving some of the highest employee opinion survey scores in default operations</li><li>Create and deliver professional-level presentations across lines of business to large in-person and virtual audiences, showcasing expertise in public speaking and effectively engaging diverse stakeholders.</li></ul> at JPMorganChase