Summary
Overview
Work History
Education
Skills
Affiliations
Group Association
Timeline
Generic

Emily Powers

Allen,TX

Summary

Mortgage servicing professional with 20+ years of experience in default servicing, bankruptcy, and loan operations. Expertise in driving operational excellence and implementing cost-saving initiatives in regulated environments. Proven track record in managing large teams and enhancing system efficiencies to support enterprise success. Strong leadership skills in coaching and developing teams to exceed performance metrics.

Overview

16
16
years of professional experience

Work History

Senior Manager Default Servicing

PHH Mortgage
West Palm Beach, FL
07.2021 - 03.2025
  • Lead default servicing operations for Residential, Commercial, and Reverse Mortgages
  • Resolved complex issues through advanced technical skills, implementing effective solutions.
  • Led financial forecasting and budgeting processes, achieving significant cost savings.
  • Spearheaded loss analysis reviews to inform strategic decisions and mitigate risks.
  • Designed and implemented LPS (BKFS) and MSP system enhancements, driving operational efficiency.
  • Managed onshore/offshore operations, maintaining high-performance team standards.
  • Collaborated with cross-functional teams to implement automation, reducing costs and increasing productivity.
  • Enhanced team productivity through structured mentoring and performance management.
  • Fostered client and vendor relationships to ensure seamless service delivery.

Bankruptcy Manager

Mr Cooper
Lewisville, TX
09.2014 - 07.2021
  • Developed and implemented bankruptcy procedures to ensure compliance with applicable laws.
  • Conducted training sessions for staff on bankruptcy law and procedures.
  • Liaised with agencies, attorneys, and trustees to manage bankruptcy matters.
  • Oversaw performance appraisals for 65+ bankruptcy representatives through ongoing reviews.
  • Directed bankruptcy operations, focusing on quality assurance and investor reporting.
  • Led integration of LSAMS with third-party vendors to enhance operational efficiency.
  • Managed compliance related to UST/CFPB settlement requirements effectively.
  • Designed LPS (BKFS) process rails to improve operational accuracy.

Quality Control Operations Supervisor

JP Morgan Chase
Fort Worth, Texas
01.2009 - 09.2014
  • Executed quality reviews for Department of Justice mandated business lines.
  • Prepared detailed test reports for senior executives, ensuring operational readiness.
  • Coordinated and finalized comprehensive test plans with internal teams.
  • Supervised team of 53 onshore and 138 offshore employees to enhance productivity.
  • Delivered quarterly and annual performance assessments, driving high team output.
  • Partnered with senior executives to implement process improvements and reduce costs.
  • Developed internal and external reports, job aids, and audit checklists to optimize operations.

Education

High School Diploma -

Mansfield Summit High School
Mansfield, TX
12-2002

Skills

  • Default servicing
  • Operational excellence
  • Regulatory compliance
  • Performance management
  • Employee engagement
  • Process optimization
  • Analytical thinking
  • Team collaboration
  • Client relationship management
  • Financial forecasting

Affiliations

MPowering You Summit Representative – PHH Mortgage

Aspire Mentoring Program – PHH

WINGS Mentor – Supporting Women Leaders Development

Group Association

ALFN – JPEG Media Chair - Servicer

NACTT – Subcommittee member

OWGEN – Diversity and Inclusion

ALFN – Bankruptcy Servicer Chair

Timeline

Senior Manager Default Servicing

PHH Mortgage
07.2021 - 03.2025

Bankruptcy Manager

Mr Cooper
09.2014 - 07.2021

Quality Control Operations Supervisor

JP Morgan Chase
01.2009 - 09.2014

High School Diploma -

Mansfield Summit High School

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