BONNIE L. MCGINNIS
Mustang,OK
Summary
Dedicated professional with extensive experience in quality control, demonstrating a strong work ethic and effective communication skills. Proven ability to learn quickly and adapt to dynamic environments, contributing to team success and organizational goals. Detail-oriented approach focused on continuous improvement and achieving top results. Eager to leverage skills in a collaborative team setting.
Overview
33
33
years of professional experience
Work History
Default Control Analyst – GNMA
Rushmore Loan Management Services
Oklahoma City, OK
01.2019 - 01.2025
- Oversight of system coding to ensure accuracy for default reporting.
- Evaluated discrepancies between advances made and claims filed, facilitating timely resolution of issues.
- Managed title processes for modified loans, tracked partial claims, submitted VA partial claims, and coordinated USDA plan submissions, generating GSE early buyout quotes and ensuring accurate documentation.
- Developed and maintained relationships with agency and investor contacts, enhancing communication and collaboration.
- Handled client inquiries regarding loan and document details.
HECM Loss Mitigation Supervisor
NOVAD - HUD National Loan Servicing
Oklahoma City, OK
01.2018 - 10.2018
- Oversee a group of up to 15-20 associates as they assist borrowers with finding solutions for maintaining home ownership as well as exploring loan liquidation options when home retention is not feasible.
- Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
- Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists
- Guided and led management and staff, mentoring team to develop skills and enhance processes for improved effectiveness.
- Tracked, monitored, and measured employee performance against department standards, providing monthly feedback to support development.
- Created and updated training resources for the Loss Mitigation team
- Maintained process and procedure documentation for the Loss Mitigation team.
- Monitored adherence to company policies and procedures.
- Coordinated contractual services for property inspections, appraisals, and evaluations to ensure accurate collateral assessment.
Admin Remedy Manager
ISN Corporation - HUD National Loan Servicing
Oklahoma City, OK
01.2016 - 11.2016
- Perform a variety of pre- and post- property conveyance services to ensure that HUD's interests are protected. These services include reviewing property inspections to ensure the property is in conveyance condition; resolving conveyance exceptions; providing guidance to Mortgagees related to pre-conveyance and post- conveyance responsibilities; and leveraging HUD's software and information systems to execute and complete the tasks within the contract.
- Processed over-allowable appeals for property transactions, ensuring compliance with HUD regulations.
- Managed surchargeable demand appeals for property assessments, facilitating fair assessments and resolutions.
- Reviewed and processed reconveyance appeals for property transactions, safeguarding HUD's interests during conveyance.
- Reviewed and processed appeals for extensions of time.
- Issued demands while serving as Field Service Manager and Asset Manager.
- Processed 27011-BCDE demand appeals and FSM/AM demand appeals.
Loss Mitigation SME
First Mortgage Company
Oklahoma City, OK
01.2014 - 01.2015
- Spearheaded production of loan modification and forbearance programs to support distressed borrowers.
- Underwriting loan modifications compliant with USDA and FHA guidelines.
- Loan-level review to evaluate and recommend effective default servicing strategy and ensure compliance with all investor or federal program requirements. Assisted borrowers in understanding their financial difficulties and evaluated their ability to sustain monthly mortgage obligations.
- Counsel mortgagees on financial priorities and enforce mitigation plans.
- Collaborated with real estate professionals to expedite short sales and enhance borrower outcomes.
- Managed short sales process to facilitate successful transactions. Analyze property value, borrower's financials, and negotiate final settlement.
- Coordinated deed in lieu process ensuring legal compliance while managing title and vesting to facilitate smooth transitions.
- Review property titles and inspections to determine deed in lieu compliant.
- Consulted with borrowers concerning their hardship as it relates to their financial situation and their ability to maintain monthly mortgage obligations.
Quality Control Underwriter
Adfitech
Edmond, OK
01.2012 - 01.2013
- Conducted post-closing underwriting to ensure program eligibility aligned with VA, FHA, USDA, and Fannie Mae/Freddie Mac guidelines.
- Examined transaction components to proactively identify and address possible fraud risks.
- Reviewed transaction components to identify and mitigate potential fraud risks.
- Conducted appraisal discrepancy reviews to ensure consistency in appraiser adjustments.
- Perform risk analysis and report deficiencies identified during the review.
Manager – Bankruptcy/Foreclosure/Litigation
Vericrest Financial
Oklahoma City, OK
01.1992 - 01.2010
- Representative for company, investors, and title insurers in all matters related to loan servicing, mortgage banking, consumer finance, title insurance, real estate finance, and the enforcement of mortgage loans. Ensure loans active in foreclosure and bankruptcy are serviced in accordance with applicable state, federal regulations, and laws, and the SCRA and US Bankruptcy codes.
- Ensure that foreclosure procedures are conducted following state and federal guidelines.
- Monitor and manage foreclosure timelines to ensure deadlines are met.
- Accurately update and comment on the foreclosure modules in servicing system with all pertinent foreclosure information.
- Review internal/external compliance audits, monitor sub-servicer compliance with changing regulatory and investor requirements.
- Partner with local counsel to identify law changes and ensure they are implemented into our mediation program, and policy and procedures manual.
- Coordinate and attend depositions, mediations, and pre-trial conferences.
- Attended court appearances and trials alongside local counsel to provide legal support.
- Monitored coordinators' performance to ensure adherence to department and company policies
- Utilize reporting to improve efficiency and reduce costs.
Skills
- Default servicing
- Loss mitigation strategies
- HECM knowledge
- Federal loan programs
- Mortgage insurance
- Compliance oversight
- CFPB compliance
- Risk management
- Policy development
- Stakeholder communication
- Customer collections
- Default reporting
- Compliance evaluation
- Loss mitigation
- Process improvement
- Training development
- Risk assessment
- Team leadership
Career Pause
- 2025-2026
- Took a temporary leave from full-time employment to manage family responsibilities. Fully available and eager to return to the workforce.
Timeline
Default Control Analyst – GNMA
Rushmore Loan Management Services
01.2019 - 01.2025
HECM Loss Mitigation Supervisor
NOVAD - HUD National Loan Servicing
01.2018 - 10.2018
Admin Remedy Manager
ISN Corporation - HUD National Loan Servicing
01.2016 - 11.2016
Loss Mitigation SME
First Mortgage Company
01.2014 - 01.2015
Quality Control Underwriter
Adfitech
01.2012 - 01.2013
Manager – Bankruptcy/Foreclosure/Litigation
Vericrest Financial
01.1992 - 01.2010