Jaxon Bounds
Waco
Summary
I exist to lead, love, and serve faithfully. I have a passion for influencing my teams through my competitive nature and relentless desire to build belonging among both my team and guests. I have a proven track record of executing the business at a high level, and my goal as a leader is to lead, love, and serve at the highest level.
Overview
7
7
years of professional experience
Work History
Sr. Director of Operations
Chick-Fil-A Baylor
Waco
06.2021 - Current
- Job Progression at Chick-fil-A Baylor and Bellmead: Team Member, Team Lead, Senior Team Lead, Director of Front of House Operations, Director of Back of House Operations, Sr. Director of Operations Bellmead Chick fil A.
- Directed operational execution and systems, ensuring exceptional hospitality and team performance.
- Leads the charge in goal-setting of our business's financials and execution.
- Leads and empowers the team in providing an excellent guest experience through craveable food, genuine hospitality, and moving with a sense of urgency and purpose.
- Stewards a culture with the goal of each of our 120 team members finding purpose, both professionally in competency and personally in a sense of belonging on the team.
- Manages vendor relationships to ensure quality service, and product availability.
- Analyzes performance metrics to identify areas for process improvement and optimization in areas such as food quality, fast service, hospitable team, and more.
Educator and Coach
McGregor ISD
McGregor
06.2020 - 06.2021
- Instructed students in the business curriculum and developed a greater understanding of business culture and financial literacy in my students.
- Organized the Fellowship of Christian Athletes on our campuses.
- Varsity Football Assistant, Varsity Baseball Assistant.
Member Services Manager
MVP Sports Clubs
Grand Rapids
02.2020 - 04.2020
- Managed a high volume of interdepartmental employees.
- Trained staff on customer service protocols and club policies.
- Helped curate a culture of deep excellence and teamwork.
- Executed operations, scheduling, and customer experience.
- Resolved member inquiries and concerns through effective communication techniques.
- Managed daily operations of the member services team at MVP Sports Clubs in the quality of our guest experience.
Middle School Pastor
Harris Creek Baptist Church
McGregor
08.2018 - 01.2020
- Mobilized and led key volunteers throughout our youth group teams.
- Counseled and developed leaders.
- Organized and facilitated events both in the Church and outside the Church.
- Public speaking.
- Coordinated church events to promote fellowship and spiritual growth within the community.
- Led Bible study classes and facilitated small group discussions.
Education
MA - Christian Ministry Sports Ministry/Chaplaincy
Baylor University's George W. Truett Theological Seminary
Waco, TX05.2020
BA - Business Management
Lenoir Rhyne University
12.2017
High School Diploma -
Abilene Wylie High School
05.2014
Skills
- Team Building
- System Development
- Project Management
- Operations Management
- Strategic thinking
- Business Development
- Leadership development
- Teachable
- Servant-minded
- Conflict mediation
Training
- Leadership
- Theology
- Ethics
- Communication
- Speaking
- Reading
- Writing
- Positive Youth Development
Timeline
Sr. Director of Operations
Chick-Fil-A Baylor
06.2021 - Current
Educator and Coach
McGregor ISD
06.2020 - 06.2021
Member Services Manager
MVP Sports Clubs
02.2020 - 04.2020
Middle School Pastor
Harris Creek Baptist Church
08.2018 - 01.2020
MA - Christian Ministry Sports Ministry/Chaplaincy
Baylor University's George W. Truett Theological Seminary
BA - Business Management
Lenoir Rhyne University
High School Diploma -
Abilene Wylie High School