JAXON RICHARDSON
Las Vegas
Summary
Motivated Supervisor focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
09.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server Assistant
Kickback Jack's
08.2023 - 09.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
BOH Supervisor
Vail Resorts Inc
10.2018 - 02.2023
- Oversaw a staff of 8-10 people rotating seasonally. (J1 Visa/ Domestic)
- Maintained high-quality food standards through regular inspection of ingredients and proper storage methods.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Cleaned and sanitized kitchen equipment, utensils and work stations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Oversaw food preparation, production and presentation according to quality standards
- Delegated work to staff, setting priorities and goals
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
- Monitored temperatures of prepared food and cold-storage areas
Cashier
Duck Donuts
01.2017 - 10.2017
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Processed sales transactions to prevent long customer wait times
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Trained new team members in cash register operation, stock procedures and customer services
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational
Restaurant Busser
The Clawhouse
01.2016 - 12.2016
- Cleared tables to maintain high turnover rate and minimize wait times
- Cleared, cleaned and sanitized booth and chair cushions and tables
- Wiped down and cleaned chairs, booths and highchairs
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
- Transported filled bus tubs to kitchen dishwashing area
- Maintained table settings by removing courses, replacing utensils and refilling beverages
- Followed safety and sanitation guidelines in accordance with local health regulations
Line Cook
Lakehouse Bar & Grill
06.2015 - 12.2015
- Cooked multiple orders simultaneously during busy periods
- Set up workstations with needed ingredients, utensils and cooking equipment
- Operated fryers and grills according to instructions to maintain safety and food
Education
High School Diploma -
Pinecrest High School
Southern Pines, NC05.2017
Skills
- Worker Training
- Inventory Control
- Food Portion Specification
- Food Preparation
- Kitchen Staff Supervision
- Task Delegation
- Service Training
- Food Delivery Oversight
- Point of Sale POS Software
- Strong work ethic
- Exceptional customer service
- High volume dining
Certification
- ServSafe Food Handler's Certification
- [Tips Training Certified]
Timeline
Server
Texas Roadhouse
09.2024 - 01.2025
Server Assistant
Kickback Jack's
08.2023 - 09.2024
BOH Supervisor
Vail Resorts Inc
10.2018 - 02.2023
Cashier
Duck Donuts
01.2017 - 10.2017
Restaurant Busser
The Clawhouse
01.2016 - 12.2016
Line Cook
Lakehouse Bar & Grill
06.2015 - 12.2015
High School Diploma -
Pinecrest High School
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