Jaxson Jolls
Roseville,CA
Summary
Versatile and Mendable, excelled as a Customer Service Representative at UHAUL, showcasing exceptional problem resolution and relationship-building skills. Achieved increased customer loyalty through empathetic service and showing compassion for customer requests. Background of Mechanical Knowledge and technical prowess, including automotive maintenance and computer functionalities. Adapted seamlessly to fast-paced environments, demonstrating critical thinking and a hands-on approach to challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UHAUL Moving And Storage at Sunrise Avenue
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while managing Rental Returns, Outgoing Trucks/Trailers, and customers coming in and out of the store room.
- Regularly performed maintenance on UHAUL Trucks and Trailers, changing out safety chains, regularly rotating and changing out wheels/tires, topping off fluids, performing oil changes and bleeding brake systems.
- Handled harsh criticism calmly and respectfully, always looking for ways to guarantee customer and team member satisfaction.
- Was trained and certified in forklift operation, propane and auto-gas filling, as well as sometimes but less frequently installing hitches onto the frames of vehicles.
- Knowledgeable and fairly competent in Automotive Wiring from my own personal vehicles as well as splicing new taillights into UHAUL Trucks/Trailers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pizza Maker
Sky's Ventures LLC/Pizza Factory
02.2023 - 05.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
Front End Courtesy Clerk
Raley's Grocery Store
10.2021 - 10.2022
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Restocked and organized merchandise in front lanes.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
High School Diploma -
Woodcreek High School
Roseville, CA05-2023
Skills
- Active listening
- Customer Service and Accomodation
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Extensive Automotive Knowledge
- Handy with all varieties of tools (Grinders, Belt Sanders, Ratchet Wrenches, Air Tools, etc)
- Moderate Electrical Knowledge
- Geared for fast paced, work environments, but can adapt to any scenario
- Content working with large crews and will happily do independent work as well
Certification
- OSHA Certified for Construction Safety (10 Hour Course)
- Certified for forklift operation by Jessica Rodriguez at UHAUL Moving & Storage of Will's Road
- Certified for Propane/Auto-gas by Kortnie Delostrico at UHAUL Moving and Storage of Citrus Heights
Timeline
Customer Service Representative
UHAUL Moving And Storage at Sunrise Avenue
06.2023 - Current
Pizza Maker
Sky's Ventures LLC/Pizza Factory
02.2023 - 05.2023
Front End Courtesy Clerk
Raley's Grocery Store
10.2021 - 10.2022
- OSHA Certified for Construction Safety (10 Hour Course)
- Certified for forklift operation by Jessica Rodriguez at UHAUL Moving & Storage of Will's Road
- Certified for Propane/Auto-gas by Kortnie Delostrico at UHAUL Moving and Storage of Citrus Heights
High School Diploma -
Woodcreek High School
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