Jaxson Maurer

Work History

Dowa Tht America

04.2024 - Current

Increased customer satisfaction with timely completion of work orders, resulting from effective scheduling and prioritization of tasks.
Supported continuous improvement initiatives through active participation in process audits and evaluations.
Reduced equipment downtime by performing regular maintenance on furnaces, quench tanks, and other heat-treating machinery.
Ensured workplace safety by adhering to company policies and guidelines regarding personal protective equipment and hazardous materials handling.
Assisted in reducing waste by optimizing material usage during heat treatment processes.
Mastered various heat treating techniques such as hardening, tempering, annealing, and stress relieving for diverse metals.
Promoted a culture of safety within the team by sharing best practices during weekly meetings or toolbox talks sessions.
Aided engineering teams with valuable insights into material behavior under different heat treating conditions, supporting new product development.
Met production targets by efficiently setting up equipment, fixtures and racks.
Completed thorough measurements, tests and visual evaluations of completed products and assigned appropriate grades.
Checked and adjusted controls to achieve necessary temperatures and heating times.

Chartwells Schools Dining Services

04.2022 - 03.2024

Implemented innovative presentation techniques for buffet displays, enhancing visual appeal and generating positive feedback from clients.
Led pre-event walkthroughs with clients and staff, ensuring a thorough understanding of event requirements and layout for seamless execution.
Resolved any issues that arose during events promptly and professionally, ensuring minimal disruption to guests'' experience.
Assisted in budget management by monitoring inventory levels and negotiating pricing with vendors, reducing overall costs without compromising quality or service standards.
Established a strong rapport with fellow employees across all departments – fostering a collaborative work environment that promoted teamwork and supported collective goals.
Maintained close communication with kitchen staff throughout events to guarantee timely preparation and delivery of food items according to client expectations.
Conducted regular training sessions for catering staff on best practices in food safety, professionalism, and customer service standards.
Managed a team of catering staff to deliver exceptional service during high-profile events, contributing to positive brand reputation.
Led high-ranking events of over 1000 guests.

Kohl's

01.2020 - 03.2022

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Answered customer telephone calls promptly to avoid on-hold wait times.
Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Russ' Auto Wash

06.2016 - 12.2020

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Developed and maintained relationships with over 600 customers and suppliers through account development.