Manager
Jaxson Wiggins
Discount Tire
Spring Hill,TN
11
years of professional experience
Results-driven professional with strong skills in team leadership, customer service, and conflict resolution. Committed to enhancing workflow efficiency and mentoring/monitoring staff to get the job done at the highest quality.
Work History
Workflow/Service Manager
2 Years 2 Months- Trained and mentored staff on tire selection and installation procedures.
- Implemented process improvements, enhancing workflow efficiency in service area.
- Managed inventory control, maintaining stock levels and minimizing waste.
- Coordinated scheduling for service appointments, optimizing resource allocation.
- Analyzed performance metrics to identify areas for operational enhancement.
- Conducted quality inspections of services performed, ensuring compliance with company standards.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Marketing/Sales Manager
2 Years 2 Months- Trained and mentored team members on product knowledge and effective sales techniques.
- Developed and implemented sales strategies to increase market share and revenue growth.
- Conducted regular performance reviews to assess team effectiveness and drive accountability.
- Established strong relationships with key clients, fostering loyalty and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
5S/Basic Assistant Manager
2 Years 11 Months- Trained and mentored new team members on tire installation and customer service procedures.
- Managed inventory levels, ensuring product availability while minimizing excess stock issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Cleanliness and code of conduct enforced on a daily basis.
Tire Technician/Crew Chief/Service Coordinator
3 Years- Installed and balanced tires on various vehicles, ensuring optimal performance and safety.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Trained new technicians on standard operating procedures and safety protocols for tire services.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
Lawncare Maintenance Worker
3 Years 2 Months- Basic lawncare and handy-man work between school
Education
High School Diploma
Skills
Multitasking and organization
Team leadership
Critical thinking/Problem-solving
Customer service/Conflict resolution
Reliable and responsible
Time management
Trustworthy and honest
Accomplishments
- Broken sales records at every location I've worked at, 14 in total across eight years.
- Directly responsible for training staff members into 19 different promotions across various locations.
- Opened a new store in 2019 that is now averaging over $800k in gross monthly sales.
Timeline
Workflow/Service Manager
Discount Tire
06.2024 - CurrentRead More
Marketing/Sales Manager
Discount Tire
06.2024 - CurrentRead More
5S/Basic Assistant Manager
Discount Tire
07.2021 - 06.2024Read More
Tire Technician/Crew Chief/Service Coordinator
Discount Tire
06.2018 - 06.2021Read More
Lawncare Maintenance Worker
Self-employed
03.2015 - 05.2018Read More
Independence High School
High School Diploma
Read More