JAY BECK
METAIRIE,LA
Summary
Dynamic Collections Agent with a proven track record at Jefferson Financial Federal Credit Union, excelling in debt negotiation and payment arrangement. Streamlined processes to enhance efficiency, maximizing revenue recovery through diligent skip tracing and effective account management. Known for building rapport with customers while ensuring compliance with regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Agent
Jefferson Financial Federal Credit Union
03.2019 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Education
GED -
Crowley High School
Crowley La05-1978
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Repayment plan structuring
Accomplishments
- Consistently earned high-quality scores during post interaction customer surveys.
- Successfully resolved 78 % of collections-related issues.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- FDCPA - Fair Debt Collection Practice Act Certified
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Collections Agent
Jefferson Financial Federal Credit Union
03.2019 - Current
GED -
Crowley High School
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